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Field Service Engineer

Tewksbury, MA

Posted: 04/06/2023 Industry: Engineering and Technical Job Number: 15502

Job Description

Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services while treating candidates with the professionalism and respect they deserve.

Title: Field Service Engineer
Hiring Organization: Connexion Systems & Engineering
  • Duration: Perm
  • Pay rate: $100k
  • Job Location: 50% Travel based in MA
  • Job# 15502

  • Install new Organ Care Systems at organ transplant centers
  • Travel 50% of the time to the leading organ transplant centers in the North America, Europe, Australia, and Asia
  • Drive customer satisfaction through service excellence during visits, including preventive maintenance
  • Process returned materials on-site 
  • Complete reports and documentation for service activities in a timely and accurate manner
  • Enter data from the completed service activities into the required databases in timely manner
  • Train to generate and improve service procedures and forms
  • Maintain test equipment utilized in service activities
  • Participate in evaluation and interviewing of other potential developer candidates
  • 5+ years’ experience providing field service for complex medical systems in a hospital setting
  • Demonstrated ability to assemble and disassemble highly complex electromechanical systems
  • Strong analytical problem-solving skills and trouble shooting skills of complex electromechanical devices
  • Outstanding customer interaction skills with a demonstrated track record dealing with hospital customers in a positive and professional manner
  • Excellent verbal and written communication skills and interpersonal skills
  • Ability to work calmly and effectively under pressure and maintain a positive attitude
  • Computer skills include Microsoft Word and Excel
  • Must be reliable and able to work independently
  • Must be detail oriented and highly organized with strong multitasking and prioritization skills
  • Physical ability to uncrate and crate medical systems and to lift service tool kits (up to 50 lbs.)
  • Must have track record of managing high volume international travel schedule and have the ability to travel both internationally and domestically upon short notice, and be available nights and weekends
  • Must be able to travel up to 50% of the time
  • Must have valid driver's license and valid passport
  • Ability to speak a foreign language is a plus
• BS in an engineering discipline or equivalent combination of education and experience

Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you immediately.
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