Connexion Systems + Engineering
https://www.csetalent.com/wp-content/uploads/2021/04/connexion-social-logo.png
http://www.csetalent.com
http://www.csetalent.com
USD
19.31
HOUR
true
Caroline Driscoll
Customer Service Representative
Waltham, MA 02451 US
Posted: 10/03/2023
2023-10-03
2024-01-02
Industry: Professional and Administration
Job Number: 16089
Pay Rate: 19.31
Job Description
Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.
Title: Customer Service Representative
Hiring Organization: Connexion Systems & Engineering
Compensation, Benefits, and Employment Type
Skills:
If converted to direct hire:
Education:Â Â Â Â Â
Required Skills:
Preferred Skills:
Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you shortly.
You may also send your resume and cover letter via email to the recruiter listed below. You MUST include the Job# and Job Title in your subject line.
If you are active in a job search but this job is not for you, please reach out to jobpostings@csetalent.com. We would be glad to help you find the perfect job!
Title: Customer Service Representative
Hiring Organization: Connexion Systems & Engineering
Compensation, Benefits, and Employment Type
- Duration: 3+ month contract, possible temp to perm
- Pay rate: $19.31/hr
- Job Location: Waltham, MA
- Schedule: M-F, 11am – 7:30pm
- Job#: bh16089
Skills:
- Proven understanding of fundamental call center metrics and performance management techniques
- Must have strong interpersonal, customer service and phone skills
- Must be highly reliable and motivated to excel
- Ability to work with cross-functional departments; experience working with teams
- Ability to communicate effectively (both written & orally)
- Ability to handle multiple tasks with adherence to deadlines
- Superior planning, organizational, and time management skills to effectively allocate and manage resources
- Basic typing, computer skills and data entry experience preferred (proficiency with Microsoft Office and familiarity with Siebel database a plus)
- No client or employee complaints against Rep for inappropriate behavior or handling of a situation
- Provide customers, both internally and externally, with a high level of service with regards to all inquiries, orders and shipments
- Handle all inbound CS calls, perform outbound calls, and correspondence as needed to ensure customer satisfaction
- Build and maintain customer relationships
- Assist clients and medical staff throughout the delivery life cycle of service
- Must showcase ability to successfully resolve cross functional customer issues including order discrepancies, complaints, billing and shipping issues
- Assure quality, integrity and accuracy of client information (including review, processing, and database entry)
- Partner with CS Management to implement necessary call center changes as result of customer feedback
- Ensure timely completion of non-phone tasks by agents such as board-check, filing, fax checking, and email claims
- Handle escalated customer issues as needed. All applicable follow-up must be conducted within a timely manner
- Bilingual Spanish – highly preferred.
If converted to direct hire:
- Participation in On-Call Program is required if converted. Not required while on contract.
- Hybrid schedule available if converted. Not available while on contract.
Education:Â Â Â Â Â
- Bachelor’s degree and 0-2 years’ experience in customer service and/or contact center (consumer market), OR
- Associate degree and 2 years’ experience in customer service and/or contact center (consumer market), OR
- High school degree and 4 years’ experience in customer service and/or contact center (consumer market)
Required Skills:
- CHANGE CONTROL
- CUSTOMER SERVICE
- TIME MANAGEMENT
- PHONE SKILLS
- ARTICULATE
Preferred Skills:
- BILLING
- DATABASE
- SHIPPING
- ROLLOUT
- CUSTOMER SERVICE TEAM
- RETAIL SALES
- SIEBEL
- OUTBOUND CALLS
- TYPING
- CALL CENTER METRICS
- BI-LINGUAL
- MICROSOFT OFFICE
- CUSTOMER SERVICE MANAGEMENT
- LABORATORY
- DATA ENTRY
- LIFE CYCLE
- QUEUE MANAGEMENT
- FILING
- CORRESPONDENCE
- COLLECTION
- MULTI LINE PHONE
- CUSTOMER SERVICE ORIENTED
Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you shortly.
You may also send your resume and cover letter via email to the recruiter listed below. You MUST include the Job# and Job Title in your subject line.
If you are active in a job search but this job is not for you, please reach out to jobpostings@csetalent.com. We would be glad to help you find the perfect job!
Meet Your Recruiter
