Search Jobs

Connecting expertise with opportunity.

Associate Service Support Specialist - 3325

Thousand Oaks, CA

Posted: 01/13/2023 Industry: Professional and Administration Job Number: 15230

Job Description

Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.

Title: Associate Service Support Specialist
Hiring Organization: Connexion Systems & Engineering

Compensation, Benefits, and Employment Type
  • Duration: 6+ month contract
  • Pay rate:  $30-$32.87/hr
  • Job Location:  Thousand Oaks, CA
  • Schedule: Mon-Fri, standard 1st shift
  • Job#: bh15230

Associate Service Support Specialist


In order to set expectations and to the extent permitted by applicable law, please note that if an applicant is hired for this position, the applicant will be required to prove that the applicant has been fully vaccinated against COVID-19 by the date of hire, subject to any qualified religious or medical exemptions. Please note that the employer reserves its rights to mandate additional vaccine requirements at any time.

Primary Responsibilities
General Customer Support:
  • As necessary, refer customer to the correct internal professional to ensure the most effective escalation, transfer, or reassignment path, achieving resolution and customer satisfaction.
  • Service Scheduling and Processing:
  • Monitor & respond to customer requests ensuring effective communication
  • Process requests for equipment service
  • Schedule regular maintenance and record all event activities in applicable CMMS
  • Communicate timely program information to selected service providers to ensure satisfactory delivery of services
  • Monitor & respond to customer requests, ensuring response times are within the requirements identified in the customer Statement of Work and Service Level Agreement.
  • Review and schedule preventive maintenance and other scheduled compliance activities (OQ, PQ and validation) and dispatch, accordingly, coordinating scheduling meeting customer site requirements.
  • Follow up on service events to confirm the event has been completed and the customer is satisfied.
  • Utilize applicable CMMS, to capture pertinent detail regarding the event.
  • Complete follow-up transactions in an organized, detailed, efficient manner, meeting deadlines. Data entry is accurate and errors minimal.
  • Work with service delivery team to ensure service delivery goals are met

Coordination:
  • Responsibility to provide visibility to accuracy of data in comparison to process, metrics and KPI
  • Presentation of results to manager
  • Point of escalation within the Customer site teams
  • Point of contact within the team to share and implement best practice & training opportunities

Communication:
  • Ability to articulate with technically oriented people, quickly establish rapport, gain their confidence, respect and trust.
  • Communicate timely program information to selected service providers to ensure satisfactory delivery of acquired services and materials.
  • Discuss troubleshooting/repair situations with service providers or customers, in a professional, cost-effective manner, utilizing poise, tact and diplomacy to obtain cooperation and results.
  • Monitor open requests, working to achieve closure, and meeting metrics requirements.
  • Escalate problems to manager or the appropriate program leader or customer program contact for strategy development and participation as appropriate.
  • Follow up to ensure that all questions/requests/customer commitments are responded to or resolved to the customer’s satisfaction.

Requirements:
  • B.A/B.S. Degree or Associate Degree, or 3+ years of experience in a team-based customer service environment.
  • Understanding of GMP, GXP environments
  • Ability to work effectively in a team and individually; organized with great time management skills.
  • Bias for action and high level of commitment to the customer.
  • Excellent verbal and written communications skills.
  • Demonstrated experience and proficiency using software for word processing, email, order entry, and others as required. Proficiency in Microsoft Office; SAP, Service Max, and Maximo experience desirable.
  • Exceptional Analytical skills
  • Excellent Excel skills
  • Open to change
  • Open to Technological offerings
  • Self-motivated individual with strong follow-up skills
  • Language: English


Please use the apply button to submit your resume for consideration.  A Connexion Representative will contact you shortly.

You may also send your resume and cover letter via email to the recruiter listed below. You MUST include the Job# and Job Title in your subject line.

If you are active in a job search but this job is not for you, please reach out to jobpostings@csetalent.com. We would be glad to help you find the perfect job!

Meet Your Recruiter

Caroline Driscoll
Major Account Mgr, Sr. Technical Recruiter

Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.