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Azure Support Specialist

Bedford, MA 01730

Posted: 03/08/2022 Industry: Systems, Software and IT Job Number: 14056

Job Description

Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services while treating candidates with the professionalism and respect they deserve.

 

Title: Azure Support Specialist

Hiring Organization: Connexion Systems & Engineering

Compensation, Benefits, and Employment Type

  • Duration: Temp to perm
  • Pay rate: $ 75k
  • Job Location: Burlington, MA

 

  • Job#: bh14056

 


Azure Support Specialist

  • Strategy & Planning:
  • Document resolutions and analyze trends for ways to prevent future problems
  • Acquisition & Deployment a. Building and deployment of new desktops, workstations, and notebooks as directed by use of deployment tools
  • Operational Management -Field incoming help requests from end users via both telephone, ticket system, in person and email in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
  • Build rapport and elicit problem details from help desk customers
  • Escalate problems (when required) to the appropriately experienced team member
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
  • Apply diagnostic utilities to aid in troubleshooting
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
  • Identify and learn appropriate software and hardware used and supported by the organization
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications

Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you immediately.

 

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