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Call Center Representative (Bilingual) - 15936640

Clegg, NC

Posted: 06/06/2022 Industry: Professional and Administration Job Number: 14479

Job Description

Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services while treating candidates with the professionalism and respect they deserve.

 

Title: Call Center Representative

Hiring Organization: Connexion Systems & Engineering

Compensation, Benefits, and Employment Type

  • Duration: Temp
  • Pay rate: $18.66/hr
  • Job Location: Clegg, NC
  • Job# 14479

 

Call Center Representative

(Bilingual)

 

Duties:

  • Provides customer support in the corporate HR shared services center (call center) for HR, Payroll, and Benefits. Primary responsibilities for the role include the following tasks:
  • Provides first point of contact and excellent customer service for HR contact center customers including employees, managers, HR Business Partners, former employees, and others. Will support interactions via telephone, email, and other technology.
  • Documents all customer interactions into the case management tool or alternative means as directed by management.
  • Works with peers and management to support established service levels and quality goals.
  • Enters employee data into the HR system and ancillary HR systems. Ensures the information is accurate and adheres to corporate standards.
  • Handles diverse and confidential information requiring extreme accuracy, independent judgment, and discretion.
  • Collaborates with local and virtual team members to resolve customer issues and to complete work timely and accurately.
  • Supports other service center responsibilities and tasks as needed


Skills:

  • Bilingual (English/Spanish)
  • Minimum 3 years of call center experience in high call volume setting and working knowledge required for Benefits, Payroll and HR including policies, programs, and operations.
  • Effective verbal (phone), written communication skills, and customer service orientation.
  • Ability to work in team environment, has sound judgement and problem-solving ability.
  • Self-motivated, ability to multi-task, quickly and efficiently respond to support inquires in a fast-paced environment with attention to detail.
  • Proficiency with Microsoft Office Suite, ADP Enterprise, Case Management Systems, Benefits solver
  • Ability to work on phones 6-7 hours days


Education:

  • Associate degree and minimum 2 years of call center experience supporting Benefits, Payroll & HR or equivalent combination of education and experience.


Required Skills:
ADP
ADP ENTERPRISE
CASE MANAGEMENT
CUSTOMER SERVICE
MICROSOFT OFFICE

Additional Skills: OPERATIONS
PAYROLL
PROBLEM-SOLVING
SERVICE CENTER
TELEPHONE
CUSTOMER SERVICE ORIENTED
CUSTOMER SUPPORT
RETAIL SALES
TRAINING    

 

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If you are active in a job search but this job is not for you, please reach out to jobpostings@csetalent.com. We would be glad to help you find the perfect job!

Meet Your Recruiter

Caroline Driscoll
Major Account Mgr, Sr. Technical Recruiter

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