Call Center Reps (6 openings), Patient Call Center
Job Description
Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.
Title: Call Center Representative
Hiring Organization: Connexion Systems & Engineering
Compensation, Benefits, and Employment Type
- Duration: Temp-to-perm
- Pay rate: $18/hr (up to $1,500Â in bonuses!)
- Job Location: Bedford, MA (100% onsite)
- Shifts:
- 1st shift: 9am – 6pm, 1 hour lunch, M-F
- 2nd shift: 1pm – 9pm, 1 hour lunch, M-F
- Job#: bh16013
- 7 Openings and hiring ASAP!Â
Sign-on bonus:
- $500 sign-on bonus at 4 mos, AND
- $500 retention bonus at 8 mos, OR,Â
- $1000 at 6 mos for bilingual candidates (English/Spanish)
Responsibilities:
- Answer a high volume of calls from patients and give a high level of customer service while maintaining a satisfactory response rate according to company standards.
- Retrieve voice messages from mailbox and return patient calls within 24 hours; research inquiry if needed.
- Respond to patient requests by telephone, fax or email; review requests, provide information requested or determine who can best provide appropriate information and route the request to the proper person.
- Provide patients with their claim balance as requested.
Required Skills:
- High School Diploma, or equivalent required.
- Excellent communication, data entry and customer service skills required.
- 6+ months of high-volume call center experience preferred (not required).
- Bilingual (English/Spanish) preferred (not required).
- Previous experience with medical billing and codes preferred (not required)
Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you shortly.
You may also send your resume and cover letter via email to the recruiter listed below. You MUST include the Job# and Job Title in your subject line.
If you are active in a job search but this job is not for you, please reach out to jobpostings@csetalent.com. We would be glad to help you find the perfect job!
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