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Customer Order Specialist

Remote, MA

Posted: 06/15/2022 Industry: Professional and Administration Job Number: 14515

Job Description

Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services while treating candidates with the professionalism and respect they deserve.

 

Title Customer Order Specialist

Hiring Organization: Connexion Systems & Engineering

  • Duration: Temp to Perm
  • Pay rate: $ 23-24/hr
  • Job Location: Remote
  • Job# 14515

 

Customer Order Specialist

 

Overview: Provides a professional level of Order Management / Customer Service within the Corporate Quality Management System to ensure maximum customer satisfaction and exceed customer expectations.


General Responsibilities:
• Provide support to a Distributor region for all aspects of Order Management.
• Provide support to other Distributor team members, including North America support if needed.
• Review and process orders from ServiceMax and Capital Sales in SalesForce. • Communicate with Distributors and Country Managers regarding any order status changes, confirmation of orders, and/or other issues as they arise.
• Releasing all shipments from Oracle Cloud as assigned.
• Maintain the Open Order report within Oracle Cloud, including but not limited to schedule dates, updates on shipment methods, Regulatory status, and update part numbers.
• Interface with internal departments to ensure orders are filled in a complete and timely manner. This includes working with finance for payment status, or the internal logistics team for shipments.
• Keep records of changes of orders and updates within SalesForce and ServiceMax.
• Keep records of Regulatory requests per order as needed.
Oracle Cloud and Salesforce preferred
Knowledge/Educational Requirements • BS preferred • Strong Communication Skills Required
• Must have 2-3 years of Customer Service Experience in medical devices, International preferred.
Oracle Cloud and Salesforce preferred

 

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