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Customer Service Specialist

Cranston , RI

Posted: 12/29/2023 Job Number: 16327

Job Description

Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services while treating candidates with the professionalism and respect they deserve.

Title:  Customer Service Specialist
Hiring Organization: Connexion Systems & Engineering
  • Duration:  Temp
  • Pay rate: $50k
  • Job Location: Cranston, RI
  • Job# 16327

PRIMARY FUNCTION:
The Customer Service Specialist reports directly to the Customer Experience Manager.   The Customer Service Specialist must be able to work independently and with our customers to ensure orders are processed correctly and efficiently.  This role is also responsible for a variety of customer communication including email and phone support. 
DUTIES & RESPONSIBILITIES:
The following is a brief description of some of the duties and responsibilities but is not limited to:
  1. Communicating with the customers across all brands to provide help relating to orders placed.
  2. Answering customer inquiries on a multi-line phone system.
  3. Creating and maintaining orders within our SAP system.
  4. Gathering order updates along with revised purchase order approvals to meet the fluid needs of customers.
  5. Remaining confident with many competing customer interests.
  6. Providing Customers with frequent order updates and operating as their advocate to ensure their needs are met.
  7. Assisting with after-sale issues including: Return authorizations, shipment issues, unforeseen delays.
  8. Working cross-functionally with Sales Support teams to ensure their customer issues are properly channeled and the sales manager is aware of any issues.
  9. Running reports proactively from our SAP system to keep customers informed and each order moving within lead times.
  10. Providing on-demand training to other specialists for coverage needs and to close any knowledge gaps regarding brand specifics and nuances.
  11. Accept other responsibilities as requested by the Customer Experience Manager.
TECHNICAL EXPERTISE:
The following is a brief description of processes in the technical expertise duties but is not limited to:
  1. Proficient in Microsoft Office, especially Excel, but also including Word and Outlook.
  2. Call Center experience (ability to operate multi-line phone system).
  3. SAP knowledge is a plus.
  4. Attention to detail.

EDUCATION/EXPERIENCE
 
  1. High School Diploma, preferred 4-year College Degree.
  1. Ability to work in a face paced environment.
  1. Ability to communicate and interact effectively in all situations.
  1. Minimum five years Customer Service experience.
  1. Minimum two years related Sales Support experience.
  1. Knowledge of customer service principles and practices.





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Alex Scuncio

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