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E-Commerce Professional II

Ashland, MA

Posted: 04/24/2024 Industry: Sales and Marketing Job Number: 16633

Job Description

Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.

Title: E-Commerce Professional II
Hiring Organization: Connexion Systems & Engineering

Compensation, Benefits, and Employment Type
  • Duration: 2+ month contract
  • Pay rate: $30-$33.79/hr
  • Job Location: Ashland, MA
  • Schedule: M-F, standard business hours
  • Job#: bh16602

Responsibilities:
  • Monitors for IDOCs and orders with block/hold and resolves so that the order can be filled 
  • Monitors web registrations and executes customer ST/BT mapping with ERP system 
  • Troubleshoots e-invoice failures and ensures that the invoice is received by the customer and that the root cause is addressed to ensure that future invoices are received electronically through the integration
  • Generates and provides e-catalogs to customers 
  • Acts with urgency solving for immediate customer needs including requests for help, questions, complaints, issues or task? requests leveraging customer facing CRM.
  • Proactively identifies issues that would otherwise impact the customer or customer transactions and fixes them
  • Troubleshoots with the customer, e-procurement marketplace technical support, internal IT teams to understand technical issues and address quickly with the customer
  • Acts with urgency solving for immediate customer needs including requests for help, questions, complaints, issues or task requests leveraging customer facing CRM
  • Proactively identifies issues that would otherwise impact the customer or customer transactions and fixes them
  • Troubleshoots with the customer, e-procurement marketplace technical support, internal IT teams to understand technical issues and address quickly with the customer
  • Generates and provides e-catalogs to customers when needed
  • Monitors for IDOCs and orders with block/hold and resolves
  • Monitors web registrations and executes customer ST/BT mapping with ERP system

Skills:
  • 4+ years' experience with SAP ERP transactions (orders, invoices, order confirmations, shipment notifications) (As the supplier processing orders placed by customers, not as the buyer working with invoices from suppliers)
  • 5+ years' experience with B2B ecommerce transactions and processes
  • Must have experience working as a supplier to integrate customer organizations who are using eProcurement platforms (Ariba, Jaggaer, Coupa)
  • Customer facing issue resolution experience is required eCatalog generation and process management
  • Tools and systems experience:? Microsoft Office, SAP, SFDC commerce, SFDC CRM, Jira,
  • Committed to and passionate about delivering an exceptional customer experience
  • Professional, emotionally mature and ethical, strong interpersonal skills and ability to work well with a broad range of personality styles and types
  • Excellent written and verbal communication skills - clearly and accurately communicates pertinent information in own words with consideration to demonstrate understanding of customer requests and needs

Please use the apply button to submit your resume for consideration.  A Connexion Representative will contact you shortly.

You may also send your resume and cover letter via email to the recruiter listed below. You MUST include the Job# and Job Title in your subject line.

If you are active in a job search but this job is not for you, please reach out to jobpostings@csetalent.com. We would be glad to help you find the perfect job!

Meet Your Recruiter

Caroline Driscoll
Account Manager & Sr. Technical Recruiter

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About Ashland, MA

Calling all job seekers in the vibrant Ashland, Massachusetts area! Discover a wealth of exciting career opportunities in this charming New England town. Ashland, located in Middlesex County, is a picturesque community with a rich history and a welcoming atmosphere. Known for its close-knit community, top-rated schools, and proximity to cultural hubs like the Museum of Science in Boston and the Worcester Art Museum, Ashland offers a perfect blend of small-town charm and big-city amenities. With easy access to the thriving arts scene at the Center for the Arts in Natick, outdoor adventures in Ashland State Park, and delectable cuisine at local eateries like Copper House Tavern, Ashland is a fantastic place to live and work. Explore our job listings today and take the next step in your career journey in this enchanting region!