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Title: Field Service Engineer

Hiring Organization: Connexion Systems & Engineering

Compensation, Benefits, and Employment Type

• Duration: Perm
• Pay rate: $32/hr
• Job Location: Ferndale, MI or Bellevue, WA – Remote when not traveling
• Job#: bh 14176

Field Service Engineer

Job Summary:
Responsible to perform customer support activities for equipment, systems, and sub-systems at customers office or at a service center.

Essential Duties and Responsibilities:
The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.

• Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies
• Report to supervisor and/or senior technician any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems.
• Maintain complete and accurate service records
• Interact with customers and monitor accounts
• Provide on-site technical support to customers as required
• Provide on-site technical support for workshops and/or shows
• Provide technical support and business guidance remotely through call center on
  non-scheduled service days. (If applicable)
• Complete physical inventory when asked
• Maintain and manage remote service center (if applicable)
• Maintain company assigned vehicle, tools, fixtures, and test equipment in satisfactory condition.
• Adhere to company guidelines regarding safety procedures
• Continually develop positive relations within sales and service team
• Continually develop company and product knowledge
• Continually develop, exercise, and maintain excellent customer relations skills
• Adhere to company policies and accounting procedures for purchases, ordering of spare parts, van stock, and prompt return on all RMA’s
• Perform product alignment and certification to specification
• Maintain a minimum of service recalls
• Completion of other various tasks as assigned by management
• Embody and deliver the “Exceptional Everyday”

Qualifications:

Education:
Bachelor’s degree is equivalent to three (3) years of experience
Specific Area of Study:
Electronics or related field

Experience:

• 2 to 5 years relevant experience

Specific Related Experience:

• Field service experience in troubleshooting medical electronics equipment in medical device industry.

Skills:

• Technically oriented with hands on Laser technical experience preferred
• Familiarity with computers, DOS, Word and Excel
• Working knowledge of customer needs in a medical environment
• Ability to work independently

Physical Demands:

• Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• Lifting/pushing/pulling and carrying products weighing up to 50 to 75 pounds
• Other (please specify) Overnight travel up to 50% (if applicable); May require International travel (if applicable)

Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you immediately.

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