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HVAC Technical Support Specialist

Providence, RI

Posted: 10/06/2023 Industry: Engineering and Technical Job Number: 16110

Job Description

Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.
Title:  HVAC Technical Support Specialist
Hiring Organization: Connexion Systems & Engineering
Compensation, Benefits, and Employment Type
  • Duration: Perm
  • Job Location:  Providence RI
  • Pay Rate: $49k/yr
  • Job#: bh16110
The role within the Technical Support Team, will focus on these main activities:
  • Handling a high volume of customer telephone requests for technical assistance.
  • Demonstrate knowledge of technical product specifications and water heater fundamentals and be able to communicate this information to customers via phone or email.
  • Exhibiting diplomacy in stressful situations while being adaptable to changes and creating goodwill with internal and external customers.
  • Explain and interpret warranties to customers as they apply to products.
  • Provide training to associates on products when required.
  • Maintaining accurate records and data.
The ideal candidate has a background in HVAC or Plumbing, and at minimum completion of high school/GED. They will also have:
  • A preferred Technical or Vocational Degree
  • Strong technical knowledge of HVAC and combustion test equipment
  • Solid mechanical troubleshooting skills
  • Ability to work flexible hours when required.
  • Usage of, as a plus
  • Other duties as assigned.

Meet Your Recruiter

Alex Scuncio

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