HVAC Technical Support Specialist
Providence, RI 02903 US
Title: HVAC Technical Support Specialist
Hiring Organization: Connexion Systems & Engineering
Compensation, Benefits, and Employment Type
- Duration: Perm
- Job Location: Providence RI
- Pay Rate: $49k/yr
- Job#: bh16110
The role within the Technical Support Team, will focus on these main activities:
- Handling a high volume of customer telephone requests for technical assistance.
- Demonstrate knowledge of technical product specifications and water heater fundamentals and be able to communicate this information to customers via phone or email.
- Exhibiting diplomacy in stressful situations while being adaptable to changes and creating goodwill with internal and external customers.
- Explain and interpret warranties to customers as they apply to products.
- Provide training to associates on products when required.
- Maintaining accurate records and data.
- A preferred Technical or Vocational Degree
- Strong technical knowledge of HVAC and combustion test equipment
- Solid mechanical troubleshooting skills
- Ability to work flexible hours when required.
- Usage of Salesforce.com, as a plus
- Other duties as assigned.