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Helpdesk Support Technician I

San Diego , CA

Posted: 12/19/2022 Industry: Systems, Software and IT Job Number: 15139

Job Description

Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services while treating candidates with the professionalism and respect they deserve.

Title: Helpdesk Support Technician
Hiring Organization: Connexion Systems & Engineering
  • Duration: Temp to Perm
  • Pay rate: $22-25/hr
  • Job Location: San Diego, CA
  • Job# 15139

Summary of Duties and Responsibilities
  • IS Help Desk support (On rotating basis with some after-hours coverage)
  • Answer help desk phone calls
  • Route help desk tickets to appropriate technicians or support groups
  • Provide on the spot troubleshooting as time allows
  • Provide support through online chat system
  • Provide walk up support
  • Provide local support for the following systems (installation, upgrades, troubleshooting):
  • PC/Laptop Hardware and Software
  • Network Peripherals, Printers, Copiers
  • Telephone System
  • Enterprise/Business Applications
  • Maintain loaner laptops and projectors
  • Hardware procurement, inventory, disposal support
  • Travel to other sites to provide support
  • Travel to conferences when IT support is requested
To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to do the essential functions.
  • Windows 7 & 10 experience
  • Microsoft Office 2013 experience or above
  • Knowledge of Laptop/Printer Hardware
  • Networking and Wireless skills a plus
  • PC/Laptop build experience
  • Active Directory and Windows server product experience desired
  • Desktop support tools knowledge
  • Anti-Virus, Malware, Spam experience desired
  • Ability to triage, troubleshoot, and resolve basic PC/Network problems quickly and accurately; contacts vendors as needed
  • Ability to be an active participant and contributor on a professional IS Support Team
  • Good communication skills, telephone support skills, and interpersonal skills with a customer service focus
  • Ability to plan/organize time and workload
  • Ability to follow standard process/procedures
  • IT service management system experience desired (ServiceNow experience a plus)
  • Ability to work assignments that are routine in nature and recognize deviation from accepted practice
  • Entry level position, all relevant experience considered, some PC support experience required but this can be in an educational or informal setting
Education & Years of Experience Qualifications:
  • Education | BA/BS MIS or CIS (or related technical discipline) desired
  • Experience | 0-1 years’ experience in IS Help Desk support
Specialized Knowledge
  • Good troubleshooting and technical skills
  • Good communications skills

Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you immediately.
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Meet Your Recruiter

Emily Donahue
Regional Recruiting Manager

  • Directthe recruitment efforts for both the Quincy, MA and Providence, RI branches. 
  • Manages a distributed team of recruiting leads, individual contributor recruiters and account managers. 
  • Responsible for leading the fulfillment and execution of sourcing, recruiting, sales and business development practices across the region. 
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