Connexion Systems + Engineering
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Caroline Driscoll
Lab IT Systems Support Team Lead - 3359
Job Description
Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.
Title: Lab IT Systems Support Team Lead
Hiring Organization: Connexion Systems & Engineering
Compensation, Benefits, and Employment Type
In order to set expectations and to the extent permitted by applicable law, please note that if an applicant is hired for this position, the applicant will be required to prove that the applicant has been fully vaccinated against COVID-19 by the date of hire, subject to any qualified religious or medical exemptions. Please note that the employer reserves its rights to mandate additional vaccine requirements at any time.
Job Description
Critical Skills:
Basic Qualifications:
Preferred Qualifications:
Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you shortly.
You may also send your resume and cover letter via email to the recruiter listed below. You MUST include the Job# and Job Title in your subject line.
If you are active in a job search but this job is not for you, please reach out to jobpostings@csetalent.com. We would be glad to help you find the perfect job!
Title: Lab IT Systems Support Team Lead
Hiring Organization: Connexion Systems & Engineering
Compensation, Benefits, and Employment Type
- Duration: 6+ month contract
- Pay rate: $45-$55/hr
- Job Location: Bothell, WA
- Schedule: 1st shift, but will supervise overnight shift
- Job#: bh15399
In order to set expectations and to the extent permitted by applicable law, please note that if an applicant is hired for this position, the applicant will be required to prove that the applicant has been fully vaccinated against COVID-19 by the date of hire, subject to any qualified religious or medical exemptions. Please note that the employer reserves its rights to mandate additional vaccine requirements at any time.
Job Description
- Document procedures, policies, troubleshooting and best practices
- Execution of Peer reviews of internal related checklists for Commissioning, Decommissioning and AIQ tasks.
- Escalates IT issues that are not resolved via regularly identified support channels.
- Manage ServiceNow requests and incidents to SLA
- Acts as an interface between client, business and corporate IT teams.
- Conduct daily ticket scrums
- Provide weekly/monthly/quarterly/yearly agreed upon governance reports
- Conduct regular 1-1s with team members
- Work collaboratively with the account and product managers
- Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
- Implements customer specified benchtop computing design and processes
- Administers and assures connectivity of customer’s Windows based platform
- Conduct and maintain inventories of client systems
- Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
- Manage On-boarding, retirement and relocation of equipment
- Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
- Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
- Acts as the technical support contact for instrument vendor
- Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams
- Provides technical support for new system validations and change management efforts
- Create and maintain a physical inventory of lab equipment, PC’s, software and any other information specified by the client
- Ensure weekly Engineer reports are received by COB on the last business day of the week
- Acts as client Liaison for software/hardware related inquiries
- Participate in client team meetings
- Hire new staff, perform regular performance reviews, provide coaching as required
- Work with Delivery and Product Managers to develop and grow the service
- Provides support across all Enterprise practices as required
- Act as the technical expert to handle escalations and be a mentor to junior team members
- Complete administrative tasks to maintain compliance with company time and attendance standards and ensure employee completion
Critical Skills:
- Excellent customer service skills complimented by an ability to listen to and interpret client requests.
- Ability to troubleshoot complex instrument and technology issues.
- Strong verbal and written communication skills.
- Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
- Knowledge of laboratory safety practices.
Basic Qualifications:
- Bachelor’s Degree
- 5+ years of relevant technical experience in lab IT or regulated IT environment
- 2 + years of supervisory experience in IT
Preferred Qualifications:
- Experience in a Lab GxP environment if applicable
- Experience with scientific instrumentation
- Experience in SOP creations and change control management if applicable
- Experience as team lead in an IT environment
Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you shortly.
You may also send your resume and cover letter via email to the recruiter listed below. You MUST include the Job# and Job Title in your subject line.
If you are active in a job search but this job is not for you, please reach out to jobpostings@csetalent.com. We would be glad to help you find the perfect job!
Meet Your Recruiter
Caroline Driscoll
Account Manager & Sr. Technical Recruiter
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Discover exciting job opportunities in the vibrant city of Bothell, Washington! Nestled in the picturesque Pacific Northwest, Bothell boasts a perfect blend of scenic beauty and urban amenities, making it an ideal place to grow your career. With easy access to stunning parks like the Wayne Golf Course and Blyth Park, as well as cultural gems like the Bothell Historical Museum and the Northshore Performing Arts Center, job seekers here can enjoy a rich tapestry of experiences. From savoring delicious Pacific Northwest cuisine to cheering on the Seattle Seahawks at nearby Lumen Field, Bothell offers an unparalleled quality of life for those seeking professional growth and a charming community to call home. Start your journey to a rewarding career in Bothell today!
