Search Jobs

Connecting expertise with opportunity.

Lab IT Systems Support Team Lead - 3359

Bothell, WA

Posted: 03/02/2023 Industry: Systems, Software and IT Job Number: 15399

Job Description

Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.

Title: Lab IT Systems Support Team Lead
Hiring Organization: Connexion Systems & Engineering

Compensation, Benefits, and Employment Type
  • Duration: 6+ month contract
  • Pay rate:  $45-$55/hr
  • Job Location:  Bothell, WA
  • Schedule: 1st shift, but will supervise overnight shift
  • Job#: bh15399

In order to set expectations and to the extent permitted by applicable law, please note that if an applicant is hired for this position, the applicant will be required to prove that the applicant has been fully vaccinated against COVID-19 by the date of hire, subject to any qualified religious or medical exemptions. Please note that the employer reserves its rights to mandate additional vaccine requirements at any time.

Job Description
  • Document procedures, policies, troubleshooting and best practices
  • Execution of Peer reviews of internal related checklists for Commissioning, Decommissioning and AIQ tasks.
  • Escalates IT issues that are not resolved via regularly identified support channels.
  • Manage ServiceNow requests and incidents to SLA
  • Acts as an interface between client, business and corporate IT teams.
  • Conduct daily ticket scrums
  • Provide weekly/monthly/quarterly/yearly agreed upon governance reports
  • Conduct regular 1-1s with team members
  • Work collaboratively with the account and product managers
  • Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
  • Implements customer specified benchtop computing design and processes
  • Administers and assures connectivity of customer’s Windows based platform
  • Conduct and maintain inventories of client systems
  • Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
  • Manage On-boarding, retirement and relocation of equipment
  • Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
  • Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
  • Acts as the technical support contact for instrument vendor
  • Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams
  • Provides technical support for new system validations and change management efforts
  • Create and maintain a physical inventory of lab equipment, PC’s, software and any other information specified by the client
  • Ensure weekly Engineer reports are received by COB on the last business day of the week
  • Acts as client Liaison for software/hardware related inquiries
  • Participate in client team meetings
  • Hire new staff, perform regular performance reviews, provide coaching as required
  • Work with Delivery and Product Managers to develop and grow the service
  • Provides support across all Enterprise practices as required
  • Act as the technical expert to handle escalations and be a mentor to junior team members
  • Complete administrative tasks to maintain compliance with company time and attendance standards and ensure employee completion

Critical Skills:
  • Excellent customer service skills complimented by an ability to listen to and interpret client requests.
  • Ability to troubleshoot complex instrument and technology issues.
  • Strong verbal and written communication skills.
  • Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
  • Knowledge of laboratory safety practices.

Basic Qualifications:
  • Bachelor’s Degree
  • 5+ years of relevant technical experience in lab IT or regulated IT environment
  • 2 + years of supervisory experience in IT

Preferred Qualifications:
  • Experience in a Lab GxP environment if applicable
  • Experience with scientific instrumentation
  • Experience in SOP creations and change control management if applicable
  • Experience as team lead in an IT environment

Please use the apply button to submit your resume for consideration.  A Connexion Representative will contact you shortly.

You may also send your resume and cover letter via email to the recruiter listed below. You MUST include the Job# and Job Title in your subject line.

If you are active in a job search but this job is not for you, please reach out to We would be glad to help you find the perfect job!

Meet Your Recruiter

Caroline Driscoll
Major Account Mgr, Sr. Technical Recruiter

Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.