Search Jobs

Connecting expertise with opportunity.

Manager, Research Services (PERM)

Boston, MA

Posted: 03/13/2023 Industry: Y -OTHER Job Number: 15426

Job Description

Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services while treating candidates with the professionalism and respect they deserve.

Title: Manager, Research Services
Hiring Organization: Connexion Systems & Engineering
  • Duration: Perm
  • Pay rate: $90-125k
  • Job Location: (MA or CA) Hybrid (3 days in the office, 2 days WFH)
  • Job# 15426

The Manager, Research Services works as part of the management team to contribute to and implement the vision established by the Director.  The Manager is primarily responsible for developing, implementing and overseeing the delivery of research and reference services, including business intelligence, and orientation and training services to attorneys, administrators and others firm-wide.  The Manager works closely with the Manager, Resources and Systems, to support collection management and library systems activities.


Department Administration

Assist the Director with the creation and implementation of long and short range goals and objectives that align with the firm’s strategic plan and policies and procedures to ensure the effective and balanced delivery of services and resources firm-wide.

Prepare product recommendations based on need and budget constraints.

Develop goals for the researchers that align with department goals and the firm’s strategic plan.

Manage personnel changes and disciplinary actions and make hiring decisions. 

Directly supervise, mentor, train and evaluate the performance of members of the research services team.

Manage Ceridian Dayforce process, PTO and/or vacation requests, overtime and coverage.

Collect, analyze and report data with respect to the use of services and uses that data to recommend improvements.

Establish internal relationships as necessary to promote or improve services.

Research and Business Intelligence Services

Manage all department research services and business intelligence activities and ongoing current awareness and monitoring services.

Review and revise policies and procedures to ensure best practices for responding to research, business intelligence, competitive and strategic research matters.

Review, evaluate and recommend research and business intelligence resources.

Oversee specialization program matching staff subject, industry or research expertise to firm practice areas.

Establish relationships with outside research services as needed and develop guidelines regarding their use.

Perform research and serves as subject, industry or research expert in selected areas.  

Orientation and Training Services

Develop and implement training and orientation services within the department.

Assist and participate in research-related orientation and training sessions firm-wide.

Contribute to the research training efforts of others by recommending content and preparing supporting materials (e.g., bibliography, pathfinder, how to instructions). 

Review, evaluate and recommend training resources.

Establish relationships with outside vendors or independent trainers as needed and oversee their training sessions.

Continuing Education and Communication

Maintain current knowledge of developments in research, business intelligence and orientation and training services.

Maintain awareness of current and emerging technologies relevant to research, business intelligence and orientation and training services.

Maintain current knowledge of resources relevant to the firm’s key practice areas and assigned subjects or industries.

Work with the Director to prepare an annual plan for professional development.

Other Duties

Promote the services of the department firm-wide.

Work with the Director and Manager, Resources and Systems, to establish technical solutions to support and improve services. 

Contribute content to the intranet and other knowledge sharing platforms.

Participate in, or lead, special projects as assigned.

Assume additional responsibilities as requested.

This role requires 60% in office presence; remote work is permissible 40% of the time.


JD from an ABA accredited law school, Master of Library Science from an ALA accredited school or equivalent degree preferred.

5+ years’ progressively responsible experience including significant experience in a law firm or corporate environment.  Law firm experience required.

3+ years’ management experience, including supervision of personnel and project planning and implementation. 

Prior experience managing staff is required.

Demonstrated ability to motivate and develop teams.

Proven leadership and management abilities.

Demonstrated experience in employee relations, performance improvement and separations.

Outstanding sense of customer service, with demonstrated ability to instill this in others.

Knowledge of research methodology as well as print and electronic resources in the areas of law relevant to the firm’s practice.

Knowledge of primary and secondary business intelligence resources and research methodology.

Possess excellent verbal and written communication skills with an ability to influence others.

Ability to function in a fast-paced, service-oriented environment, prioritize multiple projects on a daily basis, and adjust to shifting priorities.

Strong planning, project management and organizational skills.

Strong sense of urgency.

Facility analyzing, working with and presenting data.  Ability to analyze, evaluate and synthesize information from a variety of sources.

Ability to collaborate and gain the respect, trust, and confidence of the Firm’s attorneys and professional staff.

Possess a “hands-on” tactical approach.

Creative and proactive approach to problem solving.

Facilitate teamwork and identify opportunities to develop new processes/infrastructure.

Demonstrated ability to grasp and implement new concepts quickly.

Strong analytical abilities, resourcefulness, and attention to detail.

Ability to work independently and as part of a team with a proactive and positive style that fosters collaborative working relationships.

Deep personal commitment to integrity, excellent judgment, and the highest standards of ethics.

Must display the highest level of diplomacy, tact and discretion, with comfort in handling and maintaining confidential information.

Excellent computer skills, including proficiency in using Microsoft Word, Outlook, Excel and PowerPoint.  Ability to quickly get up to speed and master new applications and software is critical.  Advanced understanding of database research and the technology associated with it.  Familiarity with software and other technology used for communication, research, training and knowledge sharing.  Familiarity with electronic contracts and licensing agreements.

Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you immediately.
When responding to this job posting you MUST include the Job# and Job Title in your subject line.
If you are active in a job search but this job is not for you, please reach out to . We would be glad to help you find the perfect job!

Meet Your Recruiter

Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.