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Patient Services Case Administrator

San Diego , CA

Posted: 08/20/2023 Industry: Professional and Administration Job Number: 15960

Job Description

Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services while treating candidates with the professionalism and respect they deserve.

Title: Patient Services Case Administrator
Hiring Organization: Connexion Systems & Engineering
  • Duration: Contract
  • Pay rate: $21-24/hr
  • Job Location: San Diego, CA
  • Job# 15960
Summary of Duties and Responsibilities:
We are seeking an additional Patient Services Case Administrator to join our team. Biotheranostics discovers, develops, and commercializes molecular-based diagnostic, prognostic, and predictive tests that support physicians in the treatment of patients with cancer. The company operates a CLIA-certified, CAP-accredited diagnostic service laboratory in San Diego, CA. Our Patient Services Team is continuously evolving to become one of the important pieces of our company’s success. Patient Services specializes in patient contact, both inbound and outbound, addressing patient questions and concerns.

  • Provides excellent service through continuous follow-up and follow through
  • Cultivates patient relationships and trust
  • Customer centric while also adhering to healthy professional boundaries
  • Be able to clearly and effectively communicate billing processes to patients as well as other businesses.
  • Works closely with other Patient Services Team members, Client Services, Sales, Billing and the Lab
  • Contact privately insured patients to educate them on our billing process and Financial Assistance Program (FAP)
  • Learns, understands and utilizes knowledge of billing processes and software
  • Ability to answer questions (or know where to find the answer) regarding aspects of our products, testing process, billing, etc.
  • Communicates with the Sales management as needed to ensure customer satisfaction, both in physician’s offices and with our patients
  • Data entry and help on various projects
  • Handles day-to-day requests from the Sales Team and other departments

Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you immediately.
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Meet Your Recruiter

Emily Donahue
Regional Recruiting Manager

  • Directthe recruitment efforts for both the Quincy, MA and Providence, RI branches. 
  • Manages a distributed team of recruiting leads, individual contributor recruiters and account managers. 
  • Responsible for leading the fulfillment and execution of sourcing, recruiting, sales and business development practices across the region. 
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