Connexion Systems + Engineering
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Product Support Associate
Posted: 04/30/2024
2024-04-30
2024-06-19
Industry: Professional and Administration
Job Number: 16650
Job Description
Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services while treating candidates with the professionalism and respect they deserve.
Title: Product Support Associate
Hiring Organization: Connexion Systems & Engineering
Actively looking to build a world-class support team - come be part of the journey! If you are self-motivated, a problem solver, can stay ahead of deadlines and a team player, continue reading.
The Product Support Associate is responsible for providing fast, effective, and professional support to customers and installers of company products via phone and email, facilitating a frictionless product experience. They are responsible for diagnosing and resolving product issues.
Responsibilities
? Receive, assign, and manage support requests via phone or email
? Talk with customers to resolve issues through a series of actions
? Follow support processes to identify and resolve level 1 support issues
? Follow the escalation process to push complex issues to level 2 support
? Accurately process and record call transactions using support ticketing software
? Track tickets through support process until completion, including appropriate followup.
? Create orders for replacement parts and track returns to ensure that parts are returned
per warranty guidelines
? Align performance to assigned KPI goals individually and for your team
? Perform additional duties as assigned
Skills and Qualifications
? Strong organizational skills, problem-solving, and attention to detail
? Exceptional phone etiquette
? The ability to manage multiple priorities and be comfortable working under pressure
? Self-motivated and able to work in a team environment
? Ability to give full attention to what other people are saying, to use logic and reason to
identify the strengths and weaknesses of alternative solutions
? A basic knowledge of software and hardware for personal computers and smartphones
? A technical mindset with a passion to learn about and understand our product
? Excellent written and verbal communication skills to deal effectively with internal and external contacts
? Knowledge of customer service principles and practices
? Ability to learn new skills, software, hardware and repair processes
? Innovative thinker who is positive, proactive, and readily embraces change
Education and Experience
? High school diploma or equivalent required
? Customer Service/Support, Communications, or electronics field a plus
Physical Requirements
? Must be able to sit for long periods of time
? Position requires use of headset/microphone
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Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you immediately.
When responding to this job posting you MUST include the Job# and Job Title in your subject line.
If you are active in a job search but this job is not for you, please reach out to . We would be glad to help you find the perfect job!
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Title: Product Support Associate
Hiring Organization: Connexion Systems & Engineering
- Duration: Â TEMP- PERM
- Pay rate: $22-24/hr
- Job Location: Rye, NH
- Job# 16650
Actively looking to build a world-class support team - come be part of the journey! If you are self-motivated, a problem solver, can stay ahead of deadlines and a team player, continue reading.
The Product Support Associate is responsible for providing fast, effective, and professional support to customers and installers of company products via phone and email, facilitating a frictionless product experience. They are responsible for diagnosing and resolving product issues.
Responsibilities
? Receive, assign, and manage support requests via phone or email
? Talk with customers to resolve issues through a series of actions
? Follow support processes to identify and resolve level 1 support issues
? Follow the escalation process to push complex issues to level 2 support
? Accurately process and record call transactions using support ticketing software
? Track tickets through support process until completion, including appropriate followup.
? Create orders for replacement parts and track returns to ensure that parts are returned
per warranty guidelines
? Align performance to assigned KPI goals individually and for your team
? Perform additional duties as assigned
Skills and Qualifications
? Strong organizational skills, problem-solving, and attention to detail
? Exceptional phone etiquette
? The ability to manage multiple priorities and be comfortable working under pressure
? Self-motivated and able to work in a team environment
? Ability to give full attention to what other people are saying, to use logic and reason to
identify the strengths and weaknesses of alternative solutions
? A basic knowledge of software and hardware for personal computers and smartphones
? A technical mindset with a passion to learn about and understand our product
? Excellent written and verbal communication skills to deal effectively with internal and external contacts
? Knowledge of customer service principles and practices
? Ability to learn new skills, software, hardware and repair processes
? Innovative thinker who is positive, proactive, and readily embraces change
Education and Experience
? High school diploma or equivalent required
? Customer Service/Support, Communications, or electronics field a plus
Physical Requirements
? Must be able to sit for long periods of time
? Position requires use of headset/microphone
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Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you immediately.
When responding to this job posting you MUST include the Job# and Job Title in your subject line.
If you are active in a job search but this job is not for you, please reach out to . We would be glad to help you find the perfect job!
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Embark on an exciting career journey in the vibrant area around Rye, New Hampshire! Nestled along the captivating New England coast, this region brims with endless opportunities for professional growth and personal fulfillment. From the stunning views of Odiorne Point State Park to the rich cultural tapestry woven at the Discover Portsmouth Center and Music Hall, Rye boasts a unique blend of history and innovation. Indulge in the area's famous lobster rolls and soak up the arts scene at the Seacoast Repertory Theatre. Join us in exploring job listings that align with your ambitions and uncover the charm and allure of this picturesque locale. Start your next chapter in Rye, NH today!
