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Quality Manager

Marlborough, MA

Posted: 06/01/2022 Industry: Engineering and Technical Job Number: 14459

Job Description

Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services while treating candidates with the professionalism and respect they deserve.


Title:  Quality Manager

Hiring Organization: Connexion Systems & Engineering

Compensation, Benefits, and Employment Type

  • Duration: Perm  
  • Pay rate: $75-120k
  • Job Location: Marlborough, MA
  • Job# 14459


Quality Manager


Job Description:

Under the direction of the Senior Director of Quality, the Quality Manager is responsible for the management of all QA and QC activities at the site and associated storage areas used to manage materials for the products produced at the site. Provides leadership and guidance to the Quality team and is a member of the factory leadership team. The position will have several direct reports across all production shifts at this location.


Principal Responsibilities:

  • Has ownership of and deploys the quality management systems and test plans as defined by Corporate policies and procedures
  • Builds and implements factory food safety, food defense, and quality plans. Provides guidance, coaching and training to the factory team in the areas of Quality and Food Safety.
  • Provide day to day leadership to Quality Assurance department staff. Create procedures to ensure compliance with current regulations and best practices.
  • Responsible for the management and oversight of contracted facility food safety prerequisites, e.g. pest control, water management, lubricant and chemical safety, etc.
  • Provides guidance and assistance, data collection and interpretation for new product production trials
  • Functional leader of the HACCP team and deployment of the HACCP plan to ensure product safety. Must be proficient HACCP principles as defined in ISO 22000 and the Codex Alimentarius Commission.
  • Understands equipment, commissioning procedures, pre-operational preparation requirements, process controls and sanitation requirements for all equipment used to manufacture dietary supplements at this site.
  • Develops work instructions provides training in all aspects of quality, food safety equipment operation and sanitation for associates at the facility

· Tracks and trend quality issues at the plant and provides data to improve the performance of the quality management system.

· Utilizes statistical methods, SPC, DOE, etc., to evaluate and improve factory process and product performance

  • Maintains quality management system, associated documentation and all records required to manage the development, production and distribution of the products manufactured at these facilities.
  • Conducts root cause analysis studies with operations to build effective CAPAs, determine disposition of discrepant material.
  • Work with raw material/component suppliers and Procurement to effectively communicate quality issues and achieve resolution.
  • Participates in the Corporate Quality Internal Audit program, leading or participating in annual audits of other The Nature’s Bounty Co. sites.
  • Act as primary liaison to corporate Quality Assurance and outside Regulatory agencies, i.e. US FDA, State Department of Agriculture and other agencies as required for the business.
  • Serve as primary liaison for 3rd party customer audits.
  • Monitor the performance and competency of Quality Assurance staff and provide development as needed.
  • Prepare and maintain licenses and permits for the facility
  • Serve as primary plant liaison for customer/consumer quality complaint issues. Approve complaint investigations performed by staff.
  • Designs and deploys KPIs as needed to improve factory performance and reports to KPI information to all levels of the organization.
  • Other duties may be assigned as required.


  • Minimum of 5 years in the food, dietary supplement or nutraceutical business would be preferred.
  • Minimum of 5 years experience managing teams, preferably with a plant manufacturing focus.
  • Experience preparing and approving SOPs to support the Quality Management systems as defined by International standards, e.g. ISO 22000, ISO 17025, etc.
  • Knowledge of 21 CFR part 110, 21 CFR part 111, 21 CFR part 117, 21 CFR 121,and other regulatory standards governing the sanitation and hygiene of food manufacturing is preferred
  • Experience in quality audit program management and audit skills training, ASQ – CQA (certified quality auditor) or other.
  • Experience in managing laboratory operations.
  • Experience in managing Quality Assurance activities.
  • Experience in hosting and managing regulatory and 3rd party audits.
  • Experience in dealing with government agencies, primarily FDA

Education, Certification, Licenses & Registrations:

  • Bachelor’s in Food Science, Chemistry, Biology or Science related field required or other closely related discipline with significant experience can be considered in lieu of a Bachelor’s degree.
  • Certification in HACCP principles; Experience on a HACCP leadership team implementing a Food Safety Plan.


· Good planning and organizational skills

· Ability to lead, train, motivate, and work within a team

· Excellent oral and written interpersonal communication skills

· Experience with data collection, data management analytics and KPI reporting

· Knowledge of CFR 21 part 111

· Knowledge of Quality Management Systems e.g. HACCP, cGMP

· Knowledge of Quality toolkit – problem solving, basic statistics, corrective/ preventive actions

· Skillful auditor, CQA preferred.

· ASQ CQE, Food Defense Coordinator or CQM preferred.

· SQF practitioner / FSSC/ BRC/ ISO experience preferred

· Good technical writer

Expected high performance behaviors:

· Exhibit positive attitude regarding work and responsibilities

· Ability to work collaboratively within teams

· Ability to maintain effectiveness during major changes in work tasks or the work environment; adjusting effectively to within new work structures, processes, requirements or cultures

· Continuously look for ways to do things faster and better, while maintaining high quality standards

· Is creative and intellectually curious; tries different and novel ways to solve obstacles


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Meet Your Recruiter

Dan Cushing
Co-Founder, Managing Partner

As co-founder of Connexion, my responsibilities include: 

  • Strategic planning for the company 
  • Financial & IT infrastructure and management 
  • Hiring and training a world-class recruiting and staffing team 


I also continue to "run a desk." I am passionate about sourcing great candidates for my clients and have found nothing more rewarding than making the perfect match.

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