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Senior Field Service Engineer

Cranston, RI

Posted: 09/14/2023 Industry: Engineering and Technical Job Number: 16022

Job Description

Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services while treating candidates with the professionalism and respect they deserve.

Title:  Senior Field Service Engineer
Hiring Organization: Connexion Systems & Engineering
  • Duration: Perm
  • Pay rate: $70k
  • Job Location: Cranston, RI
  • Job# 16022

About the job
Senior Field Service Engineer to service Medical Devices.
Associate's/bachelor’s degree in engineering, electronics, or military experience. 3-5 years of field service experience with medical devices or robotics.

  • Provides support to end users and third-party maintenance technicians in the field of technical and usage questions related to our products.
  • Actively contributes to the development of the customer user skills, including routine maintenance and the correct reading of the test results.
  • Troubleshoot service issues over the phone with customers and third-party technicians.
  • Provide accurate service reports.
  • Insure up-to-date inventory in the office and at the customer’s premises.
  • If necessary, take care of the installation of the product at the customer's premises.
  • Carries out maintenance work and, if necessary, resolves malfunctions on-site at the home office and in the field.
  • Able to travel to customer sites with minimal notice for emergency service issues.
  • Translates experiences into improvement proposals for our products and internal processes.
  • Identifies sales opportunities.
  • Collects data for predictive and preventative maintenance.
  • Contributes to the development of service concepts.
  • Participates in tests of instruments/prototypes.
  • Provide demonstrations and/or training at the request of Sales and coordinate the training or demonstration needs with the customers.
  • Trains customers onsite with new installations.

Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you immediately.
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