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Title: Service Technician

Hiring Organization: Connexion Systems & Engineering

• Duration:Temp
• Pay rate: $40/hr
• Job Location: Remote
• Job# 14793

Overview:

• The Service Technician III is responsible for providing advanced level technical support ensuring the highest quality technical service to clients regarding field activities including servicing voice, data, and video systems and equipment including associated wiring, power, or peripheral equipment.
• Essential Functions
• Supplies advanced technical level support to client requests for emergency, routine, and remedial maintenance of complex telecommunications equipment and circuits
• Performs moves, adds, and changes activities as required
• Supports the development, design, installation, and maintenance of internal and external client networks
• Supports the Microsoft Outlook, Windows NT, and other applicable products and software running on the network
• Supports the computing hardware including PCs, NT Servers, and peripheral devices
• Assists in the development and implementation of policies and procedures encompassing the company’s LAN, desktop and services operations, and environment
• Interfaces with clients to provide product information
• Prepares and maintains installation records and documentation
• Promotes professionalism by displaying a positive, professional image, and excellent attendance
• Responds promptly to client complaints regarding workmanship and re-occurring service problems; personally, follows through on client inquiries and requests; completes assigned projects within time frames committed to customers
• Provides advanced level technical leadership and guidance in solving problems encountered in the field and takes personal responsibility for correcting client service problems
• Works towards favorable response to company client satisfaction surveys
• Supports retention of the existing and future client base
• Ensures minimization of chronic and re-occurring system and equipment troubles

Additional Specific Duties and Responsibilities

• Required Qualifications | Available for over-time, as requested
• AA/AS or BA/BS in Computer Science, or related technical/Business field
• High degree of general network experience preferred including administrative and desktop support, client support and interpersonal experience
• 2 years of experience in Cisco IPT
• Ability to effectively present information to management and customer groups in written and verbal formats
• Ability to effectively respond to common inquires or complaints

Technological Skills:

• Video Conferencing - Audio Teleconferencing - Unified Messaging - Computer/Telephone Integration - Synchronous Optical Network (SONET) - VOIP - High-Speed Internet Access – Wireless
• Experience with the installation and support of network operating systems such as Microsoft NT Server 4.0 and Windows 2000 Server
• Experience with installation and support of desktop operating systems such as Windows 95 & 98, and Windows 2000 Professional
• Cisco IPT
• May be required to transport equipment and supplies from inventory location to field sites
• Routine lifting required; must be able to lift minimum of 30 pounds

Work Environment

• Ability to handle multiple priorities and demands in a fast-paced environment
• This job operates in a professional office environment
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

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