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Sr. Call Center Representative

Burlington , MA

Posted: 04/21/2022 Industry: Professional and Administration Job Number: 14296

Job Description

Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services while treating candidates with the professionalism and respect they deserve.


Title: Sr. Call Center Representative

Hiring Organization: Connexion Systems & Engineering

Compensation, Benefits, and Employment Type

  • Duration: Temp to Perm
  • Pay rate: $19/hr
  • Job Location: Burlington, MA


  • Job#: bh14296

Sr. Call Center Representative


  • Answer a high volume of calls from patients and give a high level of customer service while maintaining a satisfactory response rate according to company standards
  • 2. Retrieve voice messages from mailbox and return patient calls within 24 hours; research inquiry if needed
  • 3. Respond to patient requests by telephone, fax or email; review requests, provide information requested, or determine who can best provide appropriate information and route the request to the proper person
  • 4. Provide the patient with their claim balance as requested
  • 5. Update the patient’s insurance information in the system and then re-bill to the new insurance carrier. If requested update the patient’s address in the system
  • 6. Perform daily mailings of letters to patients and HCFA claim forms


Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you immediately.


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