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Systems Support Specialist

Billerica, MA

Posted: 10/16/2023 Industry: Systems, Software and IT Job Number: 16144

Job Description

Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.

Title: Systems Support Specialist
Hiring Organization: Connexion Systems & Engineering

Compensation, Benefits, and Employment Type
  • Duration: contract to hire
  • Pay rate: $28.65 - $33.65/hr
  • Job Location: Bedford, MA
  • Schedule: M-F, standard business hours
  • Job#: bh16144

This Role:
  • To ensure proper computer operation so that end users can accomplish business tasks.

Key Responsibilities:
  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions.
  • Create new hire accounts in Active Directory, adding computers to the domain, and setting up VOIP phones
  • Install, configure, end-user workstations and related hardware and software to deliver required desktop service levels.
  • Collaborate with Network and Systems Administrators to ensure efficient operation of the desktop computing environment.
  • Where required, administer, and resolve issues with associated end-user workstation, telecom, and networking products.
  • Receive and respond to incoming calls, e-mails, and/or support tickets regarding desktop and application problems.
  • Maintain an accurate inventory of user’s software and hardware.
  • Update computer software & hardware
  • Participate on the on-call rotation

To perform this job successfully, an individual must be able to perform each Key Responsibility satisfactorily. The following requirements are representative of the knowledge, skills, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform their duties.

  • Degree in computer science or equivalent combination of education and experience required
  • Minimum of 3 years System Support experience required
  • Experience with desktop and server operating systems, including Windows 10, O365, Windows Server and Mac Lion; Active Directory, O365 and Azure; MDT, Sophos, VPN and Citrix; Secure Printing, scanning; Mac iOS
  • Experience working in a team-oriented, collaborative environment
  • Knowledge of computer hardware including Dell Desktops, Notebooks, Macs, and handheld devices
  • Working knowledge of diagnostic utilities including Network connectivity tools (ping, nslookup, etc.)
  • Working knowledge in deployment tolls and security
  • Ability to conduct research into a wide range of computing issues required

  • Certification in CompTia A+ and Microsoft Certified Desktop Support Technicians desired
  • Skills in scripting (PowerShell) preferred

  • We offer a comprehensive benefits package including health, dental and vision, 401(k), PTO, paid holidays, life and disability insurance, on-site fitness center and company-wide social events.

Please use the apply button to submit your resume for consideration.  A Connexion Representative will contact you shortly.

You may also send your resume and cover letter via email to the recruiter listed below. You MUST include the Job# and Job Title in your subject line.

If you are active in a job search but this job is not for you, please reach out to We would be glad to help you find the perfect job!

Meet Your Recruiter

Caroline Driscoll
Major Account Mgr, Sr. Technical Recruiter

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