Connexion Systems + Engineering
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HVAC Technical Support Specialist
Providence, RI 02903 US
Posted: 10/06/2023
2023-10-06
2024-01-02
Industry: Engineering and Technical
Job Number: 16110
Job Description
Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.
Title: Â HVAC Technical Support Specialist
Hiring Organization: Connexion Systems & Engineering
Compensation, Benefits, and Employment Type
The role within the Technical Support Team, will focus on these main activities:
Title: Â HVAC Technical Support Specialist
Hiring Organization: Connexion Systems & Engineering
Compensation, Benefits, and Employment Type
- Duration: Perm
- Job Location:Â Providence RI
- Pay Rate: $49k/yr
- Job#: bh16110
The role within the Technical Support Team, will focus on these main activities:
- Handling a high volume of customer telephone requests for technical assistance.
- Demonstrate knowledge of technical product specifications and water heater fundamentals and be able to communicate this information to customers via phone or email.
- Exhibiting diplomacy in stressful situations while being adaptable to changes and creating goodwill with internal and external customers.
- Explain and interpret warranties to customers as they apply to products.
- Provide training to associates on products when required.
- Maintaining accurate records and data.
- A preferred Technical or Vocational Degree
- Strong technical knowledge of HVAC and combustion test equipment
- Solid mechanical troubleshooting skills
- Ability to work flexible hours when required.
- Usage of Salesforce.com, as a plus
- Other duties as assigned.
