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Web Access Supervisor

Billerica, MA

Posted: 05/18/2023 Industry: Systems, Software and IT Job Number: 15647

Job Description

Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.

Title: Web Access Supervisor
Hiring Organization: Connexion Systems & Engineering

Compensation, Benefits, and Employment Type
  • Duration: temp-to-hire (15 weeks)
  • Pay rate: $24-$28.75/hr (expected $50-$60K/year)
  • Job Location: Billerica, MA
  • Schedule: 1st shift, M-F, standard business hours
  • Job#: bh15647

Supervise the daily activities of the EDI Web and/or Analyst Teams. Ensure proper handling and timely processing of EDI team functions. Provide backup support to web specialists and/or analysts when workload requires.

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities perform the duties.

Education (Degrees, Certificates, Licenses, Etc.)
  • Associates degree or equivalent combination of education and experience required.

Computer Skills
  • Prior word processing, spreadsheet and internet software experience including proficiency with MS Excel and MS Word required.

  • One to two years related experience preferably in a healthcare setting
  • Prior management experience required
  • Knowledge of EDI operations or Insurance Carrier web portals strongly preferred

Specific Job Knowledge, Skill and Ability
  • Ability to prioritize and multi-task in a fast-paced environment
  • Ability to oversee work and supervise staff
  • Ability to work with Clients/ Trading Partners/ Management
  • Ability to read and interpret documents such as safety rules, operating and maintenance
  • Ability to write routine reports and correspondence
  • Ability to communicate effectively verbally and in writing
  • Ability to apply common sense understanding to carry out instructions
  • Specific vision abilities required by this job include close vision
  • Ability to sit for prolonged periods of time, use hands, talk, hear and occasionally walk and reach with hands or arms

Duties and Responsibilities
  • Supervise the staff and workflows within assigned areas of responsibility
  • Answer questions from Team Leads, Analysts and Web Specialists
  • Assist with training of new hires and existing staff as needed
  • Implement and enforce policies and operational workflows within the team
  • Ensure workflow documentation is complete and accurate
  • Analyze current workflow with department managers and/or leads to recommend process improvement
  • Assign work to staff and ensure completion; may delegate day to day oversight to Team Leads
  • Review and approve timecards in accordance with company standards
  • Respond to staff and HR related issues in a timely manner
  • Work with Senior Manager to maintain audits and metrics of key performance indicators
  • Adhere to the Code of Conduct and be familiar with all compliance policies and procedures
  • Ensure cooperative team environment by
  • Effectively communicating with staff about department and company initiatives
  • Adjusting procedures as necessary to create process efficiencies
  • Resolving issues among staff
  • Encouraging constructive feedback from staff and between team members
  • Provide on-going feedback and annual performance reviews
  • May assume a coverage role when the senior manager is unavailable
  • Participate in projects within and across departments as assigned by leadership
  • Uphold company mission, vision and values
  • Proactively monitor company policies and address transgressions appropriately
  • Monitor and enforce compliance with all pertinent local, state, and federal laws and regulations relating to operations and employment

Please use the apply button to submit your resume for consideration.  A Connexion Representative will contact you shortly.

You may also send your resume and cover letter via email to the recruiter listed below. You MUST include the Job# and Job Title in your subject line.

If you are active in a job search but this job is not for you, please reach out to We would be glad to help you find the perfect job!

Meet Your Recruiter

Caroline Driscoll
Major Account Mgr, Sr. Technical Recruiter

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