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Consumer Relations Representative
Posted: 09/16/2025
Industry: Professional and Administration
Job Number: 18036
Security Clearance:
Work Model:
Job Description
Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.
Title: Consumer Relations Representative
Hiring Organization: Connexion Systems & Engineering
Compensation, Benefits, and Employment Type
SUMMARY
The Consumer Relations Representative's primary role is to uphold our commitment to delight our consumers with exceptional service and representing their needs throughout the organization. The Consumer Relations Representative is responsible for providing quality consumer support and service by accurately and efficiently handling incoming telephone calls regarding our products. Calls may include but are not limited to general inquiries, product troubleshooting, sales orders, availability, warranty replacements and product specifications. The representative will seek to understand consumer needs and expectations and will address them with professionalism, and empathy while protecting brand and company image and reputation.
DUTIES AND RESPONSIBILITIES
EDUCATION OR EQUIVALENT REQUIRED
EXPERIENCE REQUIRED
SKILLS REQUIRED
PHYSICAL DEMANDS REQUIRED
WORK CONDITIONS
Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you shortly.
You may also send your resume and cover letter via email to the recruiter listed below. You MUST include the Job# and Job Title in your subject line.
If you are active in a job search but this job is not for you, please reach out to jobpostings@csetalent.com. We would be glad to help you find the perfect job!
Title: Consumer Relations Representative
Hiring Organization: Connexion Systems & Engineering
Compensation, Benefits, and Employment Type
- Duration: 6+ months, could be extended based on business needs
- Pay Rate: $18/hr.
- Job Location: Marlborough, MA
- Schedule: M-F 8:30am- 5:00pm (Hybrid)
- Job#: 18036
SUMMARY
The Consumer Relations Representative's primary role is to uphold our commitment to delight our consumers with exceptional service and representing their needs throughout the organization. The Consumer Relations Representative is responsible for providing quality consumer support and service by accurately and efficiently handling incoming telephone calls regarding our products. Calls may include but are not limited to general inquiries, product troubleshooting, sales orders, availability, warranty replacements and product specifications. The representative will seek to understand consumer needs and expectations and will address them with professionalism, and empathy while protecting brand and company image and reputation.
DUTIES AND RESPONSIBILITIES
- Is product and systems knowledgeable.
- Takes and manages / troubleshoots consumer calls.
- Understands connectivity and non-connectivity consumer products designed for the home environment (Bluetooth, App, and Wi-Fi connectivity controlled)
- Accurately logs in all calls into Oracle® based system.
- Properly escalates consumer calls as needed.
- Follow up with consumers as needed.
- Identifies opportunities being expressed by the consumer.
- Manages personal Identifiable Information properly.
- Meets key process indicators set by the department.
- Listens to and implements all coaching.
EDUCATION OR EQUIVALENT REQUIRED
- High School diploma or equivalent
EXPERIENCE REQUIRED
- 1 -2 years of call center experience preferred
- If not call center a job that required phone presence
SKILLS REQUIRED
- Customer Service experience
- Experience with Bluetooth, App, and Wi-Fi connectivity devices
- Excellent communication skills
- Ability to understand and follow oral and written instructions.
- Working knowledge of Microsoft Office applications (Word, Excel, Project, Power Point)
- Ability to sit for extended periods of time.
- Must be dependable and prompt.
PHYSICAL DEMANDS REQUIRED
- 76-100%=Continuous sitting-at desk, computer, etc.
WORK CONDITIONS
- Office Setting. Hybrid 2 days a week IF KPIs are met.
Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you shortly.
You may also send your resume and cover letter via email to the recruiter listed below. You MUST include the Job# and Job Title in your subject line.
If you are active in a job search but this job is not for you, please reach out to jobpostings@csetalent.com. We would be glad to help you find the perfect job!
Meet Your Recruiter
Emily Donahue
Regional Recruiting Manager
- Directs the recruitment efforts for both the Quincy, MA and Providence, RI branches.
- Manages a distributed team of recruiting leads, individual contributor recruiters and account managers.
- Responsible for leading the fulfillment and execution of sourcing, recruiting, sales and business development practices across the region.
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Ready to take your career to the next level? Explore our job opportunities in the vibrant area surrounding Marlborough, Massachusetts! Located in the heart of New England, Marlborough offers a perfect blend of rich history, stunning landscapes, and endless growth opportunities. Whether you're drawn to the serene beauty of Upton State Forest or the cultural delights of the Worcester Art Museum, this region has something for everyone. Indulge in delectable clam chowder at a local seafood joint or catch a game at Fenway Park to experience the passion of Boston sports fans firsthand. With renowned theaters like Hanover Theatre and exciting professional sports teams like the New England Patriots and Boston Celtics, Marlborough, MA, is not just a place to work – it's a place to thrive. Explore our job listings today and kickstart your exciting career journey in this enchanting region!