Customer Service Administrator
Posted: 06/03/2026
Industry: Professional and Administration
Job Number: 19150
Security Clearance: NA / not required
Job Description
Job Title: Customer Service Administrator
Pay Rate: $24-$27/hr.
Location: San Diego, CA
Duration: Approved until 12/31/2026
Tasks may include but are not limited to:
Pay Rate: $24-$27/hr.
Location: San Diego, CA
Duration: Approved until 12/31/2026
Tasks may include but are not limited to:
- Managing entire order process for specific OAEs, and any accounts that are assigned to those OAEs, at Salesforce.com (SFDC).
- Processing orders in SFDC
- Faxing or calling Ordering Provider when necessary for missing information, clinical discrepancies, specimen issues, etc. and for following up consistently to obtain in a timely manner.
- Faxing specimen requests to pathology and following up regularly to expedite turnaround time (TAT)
- Resolving holds on orders so specimens received can begin testing ASAP.
- Monitoring reports on CS Dashboard to stay on top of workload.
- Open tasks, open order issues, orders that have completed Clinical Review, pending specimens, newly reported orders, QNS results, incoming portal order or registration requests.
- Handling Physician Call Back Requests
- Responsible for forwarding call back requests to the appropriate person (i.e., Pathologist, Medical Science Liaison, Sales) and documenting in SFDC
- Managing Portal Accounts
- Setting up new portal users, managing password resets, and assisting with IT support as needed
- Account management
- Creating new physician contact records as well as medical practice records in SFDC. Must keep accounts updated with current names, addresses, contact info, special notes, etc.
- Follow-Up on QNS Cases
- Proactively contact Pathology for additional material when orders result as QNS or Inappropriate Sample Type
- Incoming Calls/ Emails
- Must be logged into CS Call Queue and be available for incoming calls to main phone line as well as direct line.
- Monitor team email inbox as well as individual email inbox. Answering phones, sorting emails.
- Bachelor’s degree preferred. High School diploma required.
- On the job training includes, but not limited to, HIPAA.
- Documentation to maintain compliance with state, CLIA, and CAP requirements
Meet Your Recruiter
Emily Donahue
Regional Recruiting Manager
- Directs the recruitment efforts for both the Quincy, MA and Providence, RI branches.
- Manages a distributed team of recruiting leads, individual contributor recruiters and account managers.
- Responsible for leading the fulfillment and execution of sourcing, recruiting, sales and business development practices across the region.
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