Customer Service Associate
Job Description
Job Title: Customer Service Associate
Pay Rate: $23-$26/hr. “mid-twenties per hour”
Location: Bristol, RI
Duration: Temp to perm
Shift: Monday – Friday 8:00 AM to 4:30 PM (Onsite role)
Overview:
Currently seeking a motivated Customer Service Associate to join our team in Bristol, RI. The Customer Service Associate (CSA) serves as the primary interface between the company and its customers. This role is responsible for managing customer orders, quotes, coordinating delivery commitments, and supporting overall customer satisfaction. The CSA works cross-functionally with operations, supply chain, quality, and engineering to ensure timely and accurate execution of customer requirements within a highly regulated environment.
Essential Functions:
Customer Interface & Communication
Physical Requirements:
Work Environment and Safety Equipment Required:
Pay Rate: $23-$26/hr. “mid-twenties per hour”
Location: Bristol, RI
Duration: Temp to perm
Shift: Monday – Friday 8:00 AM to 4:30 PM (Onsite role)
Overview:
Currently seeking a motivated Customer Service Associate to join our team in Bristol, RI. The Customer Service Associate (CSA) serves as the primary interface between the company and its customers. This role is responsible for managing customer orders, quotes, coordinating delivery commitments, and supporting overall customer satisfaction. The CSA works cross-functionally with operations, supply chain, quality, and engineering to ensure timely and accurate execution of customer requirements within a highly regulated environment.
Essential Functions:
Customer Interface & Communication
- Serve as the primary day-to-day point of contact for assigned customers (OEMs, Tier 1 suppliers, or government buyers)
- Manage inquiries related to orders, delivery status, technical questions, and issue resolution
- Maintain professional, responsive communication aligned with contractual commitments
- Process and manage customer purchase orders and quotations in ERP systems
- Ensure orders align with contractual terms, pricing agreements, and flow-down requirements
- Monitor backlog, delivery schedules, and changes to customer demand and communicate changes to impacted parties (supply chain, production, etc.).
- Coordinate with operations, planning, and supply chain teams to meet on-time delivery targets
- Track and communicate schedule risks or delays proactively
- Support expediting efforts for critical or priority-rated orders (e.g., defense-rated orders such as DO/ DX priorities)
- Assist with RFQs, pricing reviews, and proposal preparation
- Ensure consistency with existing agreements, cost structures, and escalation clauses
- Support negotiations by providing data on historical pricing, volumes, and lead times
- Build and maintain strong relationships with key customer stakeholders
- Understand customer programs, priorities, and future demand signals
- Support account managers or business development in growth initiatives as needed
- Maintain accurate customer data, order status, and communication records
- Generate reports on backlog, on-time delivery, and customer performance metrics
- Support internal reviews and customer business reviews as needed
- Interface with engineering, quality, finance, and operations to ensure alignment on customer commitments
- Participate in program reviews, production meetings, and demand planning discussions as needed
- Responsible for storing and handling all Controlled Unclassified Information (CUI) appropriately to prevent unauthorized access, dissemination, or use of this information or documentation.
- Support all visitor and security policies to protect ITAR/EAR/CMMC/CUI information, documents, product, etc. from unauthorized access by informing management immediately of any concerns.
- Responsible for the proper handling and management of hazardous waste generated in employee’s work area.
- Performs other duties as assigned including special projects.
- Regular and acceptable attendance is an essential function of this job.
- Ability to handle multiple tasks and prioritize based on urgency and importance.
- Strong verbal, written, and interactive communication skills with all levels of employees, management, and customers, along with excellent organizational skills.
- Strong computer skills and understanding of business practices.
- Proficient in email, excel, and other Microsoft Office programs.
- Dependable, thorough and detail oriented.
- Local to the Rhode Island facility.
- High School Diploma or equivalent required.
- Three (3) years of experience in customer service or similar role is required.
- Prior experience using an ERP system.
- Associate or bachelor’s degree in business or a related discipline is preferred.
- Experience in a manufacturing environment, aerospace or a similar industry preferred.
- Prior experience within aerospace, defense, or manufacturing environment is preferred.
Physical Requirements:
- Able to stand and walk occasionally.
- Able to sit continuously.
- Must be able to bend, squat and kneel occasionally.
- Must be able to reach outward and reach above shoulder occasionally.
- Must be able to use fine manipulation continuously.
- Able to read and write in English
- Must be able to push/pull and lift/carry up to 10 lbs. occasionally.
Work Environment and Safety Equipment Required:
- Able to work onsite per business needs and per employee’s standard hours.
- Office environment and light manufacturing environment.
- Able to wear Personal Protective Equipment as required.
Meet Your Recruiter
Emily Donahue
Regional Recruiting Manager
- Directs the recruitment efforts for both the Quincy, MA and Providence, RI branches.
- Manages a distributed team of recruiting leads, individual contributor recruiters and account managers.
- Responsible for leading the fulfillment and execution of sourcing, recruiting, sales and business development practices across the region.
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Start your career adventure in charming Bristol, Rhode Island! Nestled along the scenic East Bay, Bristol offers a unique blend of historic charm, vibrant arts scene, and picturesque waterfront views. Home to the iconic Blithewold Mansion, the Bristol Art Museum, and the beloved Bristol Harbor, this quaint town is a haven for artists, history buffs, and outdoor enthusiasts alike. Embrace the rich maritime heritage, indulge in the local seafood cuisine, and explore the Roger Williams University campus. Discover job opportunities in this idyllic coastal town and unlock your career potential in Bristol today!