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Customer Service Representative

Danvers, MA

Posted: 03/31/2026 Industry: Professional and Administration Job Number: 18866

Job Description

Job Title: Customer Service Representative
Pay Rate: Open
Location: Danvers, MA
Duration: Temp to Perm
Shift: M-F 8am – 5pm (no flexibility currently for different hours)

Notes from Intake:
  • Supervisor was promoted, so we are looking to back-fill her spot.
  • High volume of emails needs someone who can keep pace with the department.
  • Fast paced environment. Lots of emails to keep up with
  • Years’ Experience: 1-3 years
  • Education: Associate degree or equivalent work experience
  • Drug test 4 panel – THC is NOT a disqualifier.
  • E-Verify – Must be US Citizen and ITAR compliant.
  •  
Job Summary:
The focus regarding this position will be to assist the customer service team in their day-to-day activities. Including but not limited to entering quotes, entering orders, order checking, expediting, and other administrative tasks.

Essential Functions:
  • Provide accurate and on times quotes to the assigned customer base (book pricing/contract
  • pricing/special pricing).
  • Ensure that client issues are dealt with in an efficient manner, informing the Customer Service
  • Supervisor of any problems that may arise.
  • Order entry and change order/ schedule management.
  • Ensure that all processes and procedures are complete and quality standards are met.
  • Provide two-way communication between client and team, to promote strong team
  • representation.
  • Provide outstanding customer service.
  • Other related administrative and customer service duties as required.
  • Process expedites requests with planning team.
Required Skills/Qualifications:
  • Self-motivated with a positive attitude and strong work ethic.
  • Ability to work effectively and collaboratively across all levels of the organization.
  • Exceptional organization skills with strong attention to detail.
  • Excellent time management, sense of urgency and follow-through skills.
  • Effective interpersonal, written, and verbal communication skills.
  • Ability to multi-task and manage competing priorities in a faced paced, high-pressure and results oriented environment.
  • Proficiency in Microsoft Office applications.
  • 1-3 years’ experience.

Meet Your Recruiter

Emily Donahue
Regional Recruiting Manager

  • Directs the recruitment efforts for both the Quincy, MA and Providence, RI branches. 
  • Manages a distributed team of recruiting leads, individual contributor recruiters and account managers. 
  • Responsible for leading the fulfillment and execution of sourcing, recruiting, sales and business development practices across the region. 
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About Danvers, MA

Ready to take the next step in your career? Explore our job opportunities in the vibrant area around Danvers, Massachusetts! Nestled in Essex County, this charming region offers a perfect blend of historic charm and modern amenities, making it an ideal place to live and work. With easy access to picturesque landmarks like Endicott Park and the Peabody Essex Museum, delectable seafood cuisine, and cultural hotspots like the North Shore Music Theatre and The Cabot, there's something for everyone here. Consider joining our team and immerse yourself in the unique culture and endless growth opportunities this enchanting area has to offer!