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Customer Service Representative

MALVERN, PA

Posted: 07/28/2026 Industry: Professional and Administration Job Number: 19382 Security Clearance: NA / not required Work Model: Hybrid

Job Description

Job Title: Customer Service Representative
Pay Rate: $24-$26/hr.
Location: MALVERN, PA 
Duration: Approved through 11/27/2026 – could extend based on business needs
Shift: M-F 8am-5pm (1 hour lunch)

Required Qualifications:
  • A combination of formal education such as bachelor’s degree, associate’s degree with certifications and/or at least
  • 1-2 years of progressive customer service experience
  • Excellent communication skills
  • Excels at interpersonal and relationship management skills
  • Prior experience with the ability to successfully resolve conflict
  • Strong ability to multi-task
  • Some exposure to building products and/or retail industry preferred
  • Developed systems aptitude and Microsoft Office skills
  • SAP and Salesforce experience preferred
PREFERRED OR DESIRED QUALIFICATIONS:
  • Demonstrates relentless customer service
  • Flexibility in working hours 8:00am – 5:00pm
  • Willingness and ability to work from home during inclement weather or emergency situations – requires home phone line & internet
  • Strong organizational skills
  • Concise communication skills
  • Team player
  • Responsible
  • Influencing Skills
  • Highly developed interpersonal skills
  • Unwavering personal values
  • Intermediate Excel and MS office capability
  • Systems aptitude i.e. Salesforce/SAP
  • Ability to multitask at a high level
Responsibilities:
  • (60%) Order Management & Customer Service Supply Chain Support
  • Run daily backorder report
  • Create backorders in SAP
  • Schedule/slot back orders in Salesforce
  • Receive extended lead time report, communicate delays to customers, and reschedule items in SAP
  • Receive daily carrier delay report and email customers informing them of the delay
  • Run daily reports for customers as needed and analyze results, present to CSR to communicate with plant and customer
  • Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved.
  • (30%) Order Management
  • Accept, enter, schedule and maintain orders within SAP
  • Schedules/slots orders in Salesforce
  • Use Order Entry Document Manager (OEDM) to maintain documents
  • EDI processing – run regular report to identify new EDI orders and process accordingly
  • Ability to build efficient truckloads and schedules in coordination with the traffic department
  • Verify accurate information on ship schedule/OEDM
  • (10%) Conflict Management
  • Maintain customer records within all software databases
  • Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved.

Meet Your Recruiter

Emily Donahue
Regional Recruiting Manager

  • Directs the recruitment efforts for both the Quincy, MA and Providence, RI branches. 
  • Manages a distributed team of recruiting leads, individual contributor recruiters and account managers. 
  • Responsible for leading the fulfillment and execution of sourcing, recruiting, sales and business development practices across the region. 
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About MALVERN, PA

Discover exciting job opportunities in the vibrant area surrounding Malvern, Pennsylvania! Nestled in the heart of Chester County, Malvern offers a perfect blend of small-town charm and big-city amenities. With its convenient location near Philadelphia, stunning landscapes, historic sites like the Paoli Battlefield and Valley Forge National Historical Park, top-notch dining options offering regional specialties like Philly cheesesteaks, trendy art galleries, and theaters, Malvern is an ideal spot for professionals seeking growth and opportunity. Explore our job listings today and embark on a new career journey in this inviting and thriving community.