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Customer Service Representative

Shrewsbury, MA

Posted: 06/03/2026 Industry: Professional and Administration Job Number: 19153 Security Clearance: NA / not required

Job Description

Customer Service Representative
Pay Rate: $24-$26/hr.
Location: Shrewsbury
Duration: Temp to Perm
Shift: M-F 8am-4:30pm

Job Summary:
Individual is responsible for processing communication headset orders and taking incoming telephone calls from our customers.

Duties/ Responsibilities:
  • Process new Purchase Orders.
  • Answer general end-user and dealer questions such as: Product information, Price and availability, technical assistance, Product Complaint, Repair procedure/address, Repair status request.
  • Answer customer questions and assist with finding the correct product needed for their application.
  • Interact with Sales, Production & Inventory Control, Accounting, Engineering, and Shipping Departments on a daily basis to satisfy our customers’ needs.
  • Provide Return Authorization numbers to customers returning product for credit.
  • Coordinate Demo Loaner and Shipping Papers.
  • Track packages or give tracking numbers.
  • Assist walk-in customers.
  • Other duties as required.
Level of Responsibility:
  • Employee works under general supervision.
  • Employee has little or no decision-making responsibility.
  • The employee has little or no impact on the decisions of others.
Supervisor Responsibilities:
  • None

Required Skills/ Abilities:
  • Previous customer service experience is a plus.
  • Comfortable speaking on the phone with customers.
  • Position requires employees to utilize and understand simple formatting and use of Microsoft products (Excel, Word, PowerPoint).
Education & Experience:
  • Bachelor’s degree is desired.
  • 1-3 years of experience in a customer service or office environment.
  • Basic, introductory on-the-job training.

Meet Your Recruiter

Emily Donahue
Regional Recruiting Manager

  • Directs the recruitment efforts for both the Quincy, MA and Providence, RI branches. 
  • Manages a distributed team of recruiting leads, individual contributor recruiters and account managers. 
  • Responsible for leading the fulfillment and execution of sourcing, recruiting, sales and business development practices across the region. 
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About Shrewsbury, MA

Ready to embark on a new career journey in the vibrant area around Shrewsbury, Massachusetts? This delightful region offers an abundance of job opportunities waiting to be explored. Nestled in Worcester County, Shrewsbury is known for its picturesque landscapes, charming small-town atmosphere, and close proximity to popular attractions like the Worcester Art Museum, Hanover Theatre and Conservatory for the Performing Arts, and the Worcester Railers hockey team at the DCU Center. With its rich history, diverse culinary scene, and easy access to outdoor activities at Lake Quinsigamond and Dean Park, Shrewsbury promises a perfect blend of work and play for job seekers seeking growth and fulfillment. Begin your career adventure today by browsing our curated list of job opportunities in this captivating region.