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Customer Service Representative

Worcester, MA

Posted: 04/29/2026 Industry: Professional and Administration Job Number: 18999

Job Description

Customer Service Representative

Pay Rate: $24-$26/hr.
Location: Shrewsbury, MA
Duration: Permanent

Job Summary:
Individual is responsible for processing communication headset orders and taking incoming telephone calls from our customers.
Duties/ Responsibilities:
  • Process new Purchase Orders.
  • Answer general end-user and dealer questions such as: Product information, Price and availability, technical assistance, Product Complaint, Repair procedure/address, Repair status request.
  • Answer customer questions and assist with finding the correct product needed for their application.
  • Interact with Sales, Production & Inventory Control, Accounting, Engineering, and Shipping Departments on a daily basis to satisfy our customers’ needs.
  • Provide Return Authorization numbers to customers returning product for credit.
  • Coordinate Demo Loaner and Shipping Papers.
  • Track packages or give tracking numbers.
  • Assist walk-in customers.
  • Other duties as required.
Level of Responsibility:
  • Employee works under general supervision.
  • Employee has little or no decision-making responsibility.
  • The employee has little or no impact on the decisions of others.
Supervisor Responsibilities:
  • None

Required Skills/ Abilities:
  • Previous customer service experience is a plus.
  • Comfortable speaking on the phone with customers.
  • Position requires employees to utilize and understand simple formatting and use of Microsoft products (Excel, Word, PowerPoint).
Education & Experience:
  • Bachelor’s degree is desired.
  • 1-3 years of experience in a customer service or office environment.
  • Basic, introductory on-the-job training.
 
  • Work requires some degree of visual effort for periods of time.
Work Environment and Hazards
  • Some areas of the building are not climate controlled. 
  • Working environment is typical of an office setting.
  • Absence of hazards.
  • Occasional travel to trade shows when possible.

Meet Your Recruiter

Emily Donahue
Regional Recruiting Manager

  • Directs the recruitment efforts for both the Quincy, MA and Providence, RI branches. 
  • Manages a distributed team of recruiting leads, individual contributor recruiters and account managers. 
  • Responsible for leading the fulfillment and execution of sourcing, recruiting, sales and business development practices across the region. 
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About Worcester, MA

Ready to discover exciting job opportunities in the vibrant city of Worcester, Massachusetts? Join us in exploring a region brimming with growth potential and unique charm. From the majestic Worcester Art Museum to the exhilarating performances at the Hanover Theatre, this culturally rich area offers a blend of history and modernity like no other. Indulge in the local delicacies like the famous Worcester-style pizza, while catching a game of the Worcester Red Sox at Polar Park. Surrounded by lush parks and recreational areas like Elm Park and Green Hill Park, Worcester provides the perfect backdrop for a fulfilling career. Dive into our job listings and unlock a world of possibilities in this captivating city!