Customer Support Engineer (Laboratory Operations)
Posted: 06/22/2026
Industry: Scientific and Life Sciences
Job Number: 19236
Security Clearance: NA / not required
Job Description
Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.
Title: Customer Support Engineer (Laboratory Operations)
Hiring Organization: Connexion Systems & Engineering
Compensation, Benefits, and Employment Type
Description:
We are seeking a Customer Support Engineer to support laboratory operations within a dynamic R&D environment. This role functions as a key liaison between laboratory personnel, equipment vendors, and service providers to ensure laboratory assets remain compliant, operational, and properly maintained.
The ideal candidate combines strong organizational skills with hands-on technical ability and thrives in a fast-paced laboratory setting where responsibilities shift between administrative coordination and hands-on technical support. Candidates with backgrounds in laboratory operations, manufacturing, facilities, or technical support are highly encouraged to apply.
Key Areas of Specialization
Key Responsibilities
Laboratory Operations & Equipment Support
Vendor & Service Coordination
Documentation & Compliance
Work Environment
This role combines office-based administrative responsibilities with hands-on laboratory work:
Qualifications
Required
Preferred
Physical Requirements
Why This Role?
This is a strong opportunity for a technically skilled professional who enjoys a mix of hands-on work and operational coordination. You’ll gain exposure to advanced laboratory environments, work closely with scientific and engineering teams, and play a key role in ensuring critical lab operations run smoothly and efficiently.
Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you shortly.
You may also send your resume and cover letter via email to the recruiter listed below. You MUST include the Job# and Job Title in your subject line.
If you are active in a job search but this job is not for you, please reach out to jobpostings@csetalent.com. We would be glad to help you find the perfect job!
Title: Customer Support Engineer (Laboratory Operations)
Hiring Organization: Connexion Systems & Engineering
Compensation, Benefits, and Employment Type
- Duration: 6+ months, possible extension or conversion
- Pay rate: Â Up to $28.22/hr
- Job Location: Aurora, CO
- Schedule: 1st shift
- Job#: bh19236
Description:
We are seeking a Customer Support Engineer to support laboratory operations within a dynamic R&D environment. This role functions as a key liaison between laboratory personnel, equipment vendors, and service providers to ensure laboratory assets remain compliant, operational, and properly maintained.
The ideal candidate combines strong organizational skills with hands-on technical ability and thrives in a fast-paced laboratory setting where responsibilities shift between administrative coordination and hands-on technical support. Candidates with backgrounds in laboratory operations, manufacturing, facilities, or technical support are highly encouraged to apply.
Key Areas of Specialization
- Laboratory Equipment Maintenance, Calibration & Troubleshooting
- Laboratory Operations, Asset & Vendor Management
- Documentation, Compliance & Systems Administration
Key Responsibilities
Laboratory Operations & Equipment Support
- Support daily operations within a customer laboratory environment
- Coordinate preventive maintenance schedules, calibration activities, and repair work for laboratory equipment
- Troubleshoot equipment issues and assist with maintenance and repair tasks
- Manage laboratory asset tracking and equipment records
- Serve as a liaison between laboratory staff, engineers, and external service vendors
- Monitor equipment status and ensure timely completion of service activities
Vendor & Service Coordination
- Schedule and coordinate onsite vendor visits and service activities
- Track maintenance, calibration, and repair work performed by third parties
- Ensure vendors meet required timelines and documentation standards
- Build and maintain strong working relationships with service providers and laboratory stakeholders
Documentation & Compliance
- Maintain accurate records within internal systems and databases
- Update equipment documentation, service histories, and maintenance logs
- Support regulatory compliance and asset management initiatives
- Complete required administrative tasks, reporting, and system updates
- Ensure documentation is accurate, organized, and audit-ready
Work Environment
This role combines office-based administrative responsibilities with hands-on laboratory work:
- ~60% Documentation, scheduling, system updates, and administrative coordination
- ~40% Hands-on lab support including troubleshooting, maintenance, repairs, and asset management
Qualifications
Required
- Associate degree in Engineering Technology, Applied Science, Biology, Chemistry, Electronics, Information Technology, or related technical field
- 2–4 years of experience in a laboratory, manufacturing, facilities, or technical support environment
- Valid driver’s license with ability to travel locally as needed
- Strong organizational and communication skills
- Ability to manage multiple priorities in a fast-paced environment
Preferred
- Experience working in a laboratory or R&D environment
- Experience coordinating vendors, contractors, or service providers
- Background in equipment maintenance, calibration, or asset management systems
- Exposure to manufacturing operations, plant operations, facilities maintenance, or MEP environments with lab exposure
- Experience with compliance-driven environments and documentation systems
- Proficiency with Microsoft 365 applications
Physical Requirements
- Ability to work in a laboratory environment
- Occasional ladder use up to 6 feet
- Ability to lift, move, and transport equipment and materials as needed
- Regular standing, walking, bending, and hands-on equipment interaction
Why This Role?
This is a strong opportunity for a technically skilled professional who enjoys a mix of hands-on work and operational coordination. You’ll gain exposure to advanced laboratory environments, work closely with scientific and engineering teams, and play a key role in ensuring critical lab operations run smoothly and efficiently.
Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you shortly.
You may also send your resume and cover letter via email to the recruiter listed below. You MUST include the Job# and Job Title in your subject line.
If you are active in a job search but this job is not for you, please reach out to jobpostings@csetalent.com. We would be glad to help you find the perfect job!
Meet Your Recruiter
Caroline Driscoll
Account Manager & Sr. Technical Recruiter
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