Field Service Engineer
Posted: 04/03/2026
Industry: Engineering and Technical
Job Number: 18891
Security Clearance: NA / not required
Job Description
Field Service Engineer
Location: Research Triangle Park, NC
Salary: $70 - 87K (plus bonus variable component)
Responsibilities
•Perform diagnostic troubleshooting, repairs, and routine maintenance on a variety of complex analytical instruments, including:
•HPLC, GC-MS, LC-MS systems from Agilent, Thermo Fisher, Waters, SCIEX, Shimadzu, Bruker, PerkinElmer, and others
•Flow cytometers from BD Biosciences, Beckman Coulter, Thermo Fisher, Sony Biotechnology, and others
•Liquid handlers and automation systems from Tecan, Hamilton, Beckman Coulter, Agilent, PerkinElmer, and others
•Other laboratory instrumentation utilized in biotech, pharmaceutical, chemical, and environmental industries
•Conduct preventative maintenance and calibration to ensure instruments meet manufacturer specifications and regulatory requirements.
•Collaborate with scientists, lab managers, and technical teams to identify and resolve instrument performance issues.
•Maintain detailed service records, calibration logs, and compliance documentation for audit readiness.
•Provide technical support and training to end-users on proper instrument operation and best practices.
•Assist in the installation and qualification (IQ/OQ/PQ) of new analytical instruments.
•Stay up to date on emerging technologies, troubleshooting methods, and industry regulations.
•Ability to travel up to 25-50% overnight within the assigned territory.
•Be a customer-oriented professional, acting as a promoter of in customer laboratories and proactively driving business growth.
•Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs and improve response times.
•Serve as a communication link between the customer and the company to ensure effective service delivery and strong client relationships.
Requirements
•Strong mechanical, electrical, and troubleshooting skills for analytical instrumentation.
•Ability to diagnose complex system failures and implement solutions efficiently.
•Excellent verbal and written communication skills to explain technical concepts to both experts and non-experts.
•Strong organizational skills with attention to detail and compliance.
•Ability to work independently and manage multiple service requests.
•Ability to perform occasional lifting of equipment
•Ability to work independently within a customer location while maintaining a high level of service.
Experience and Education
•Associate or bachelor’s degree in engineering, Instrumentation, Analytical Chemistry, Biomedical Engineering, or a related field (or equivalent experience).
•5 years of hands-on experience servicing and troubleshooting laboratory instruments in biotech, pharma, chemical, or environmental industries.
•Prior experience with HPLC, LC-MS, GC-MS, or automation systems is highly preferred.
•Experience with vendor software (e.g., MassLynx, Xcalibur, Empower, OpenLab, FlowJo, CytExpert, or equivalent) is a plus.
•Knowledge of GLP/GMP compliance and industry regulations is desirable.
•Well-developed PC skills, including Windows 2000/XP, Windows 7, Windows 10, and Microsoft Office Suite.
•Possess a valid driver’s license.
•***Sciex experience required.
Compensation and Benefits
· Based on experience
· Bonus compensation plan based on company, team, and individual success against set goals.
· Health, Dental, Life & Disability, FSA, HRA 401k, etc.
Location: Research Triangle Park, NC
Salary: $70 - 87K (plus bonus variable component)
Responsibilities
•Perform diagnostic troubleshooting, repairs, and routine maintenance on a variety of complex analytical instruments, including:
•HPLC, GC-MS, LC-MS systems from Agilent, Thermo Fisher, Waters, SCIEX, Shimadzu, Bruker, PerkinElmer, and others
•Flow cytometers from BD Biosciences, Beckman Coulter, Thermo Fisher, Sony Biotechnology, and others
•Liquid handlers and automation systems from Tecan, Hamilton, Beckman Coulter, Agilent, PerkinElmer, and others
•Other laboratory instrumentation utilized in biotech, pharmaceutical, chemical, and environmental industries
•Conduct preventative maintenance and calibration to ensure instruments meet manufacturer specifications and regulatory requirements.
•Collaborate with scientists, lab managers, and technical teams to identify and resolve instrument performance issues.
•Maintain detailed service records, calibration logs, and compliance documentation for audit readiness.
•Provide technical support and training to end-users on proper instrument operation and best practices.
•Assist in the installation and qualification (IQ/OQ/PQ) of new analytical instruments.
•Stay up to date on emerging technologies, troubleshooting methods, and industry regulations.
•Ability to travel up to 25-50% overnight within the assigned territory.
•Be a customer-oriented professional, acting as a promoter of in customer laboratories and proactively driving business growth.
•Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs and improve response times.
•Serve as a communication link between the customer and the company to ensure effective service delivery and strong client relationships.
Requirements
•Strong mechanical, electrical, and troubleshooting skills for analytical instrumentation.
•Ability to diagnose complex system failures and implement solutions efficiently.
•Excellent verbal and written communication skills to explain technical concepts to both experts and non-experts.
•Strong organizational skills with attention to detail and compliance.
•Ability to work independently and manage multiple service requests.
•Ability to perform occasional lifting of equipment
•Ability to work independently within a customer location while maintaining a high level of service.
Experience and Education
•Associate or bachelor’s degree in engineering, Instrumentation, Analytical Chemistry, Biomedical Engineering, or a related field (or equivalent experience).
•5 years of hands-on experience servicing and troubleshooting laboratory instruments in biotech, pharma, chemical, or environmental industries.
•Prior experience with HPLC, LC-MS, GC-MS, or automation systems is highly preferred.
•Experience with vendor software (e.g., MassLynx, Xcalibur, Empower, OpenLab, FlowJo, CytExpert, or equivalent) is a plus.
•Knowledge of GLP/GMP compliance and industry regulations is desirable.
•Well-developed PC skills, including Windows 2000/XP, Windows 7, Windows 10, and Microsoft Office Suite.
•Possess a valid driver’s license.
•***Sciex experience required.
Compensation and Benefits
· Based on experience
· Bonus compensation plan based on company, team, and individual success against set goals.
· Health, Dental, Life & Disability, FSA, HRA 401k, etc.
Meet Your Recruiter
Stephen Mullen
Sr. Account Executive
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