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Inside Sales / Customer Support Representative

Reports To:
Sales Director – North America

Position Summary

We are seeking a motivated and detail-oriented Inside Sales / Customer Support Representative to join our growing North American headquarters team. This role serves as the primary support for Regional Sales Managers by preparing quotations, processing customer orders, maintaining pricing documentation, and delivering exceptional customer service throughout the sales process.

The ideal candidate enjoys working in a fast-paced environment, has strong organizational skills, and is eager to build a career in sales. While this position is heavily focused on customer support and inside sales responsibilities, there is significant opportunity for professional growth into an outside sales role as the organization continues to expand.

Key Responsibilities

• Prepare customer quotations and pricing using internal ERP systems, Excel, and Salesforce.
• Process customer orders accurately and coordinate delivery schedules with customers and manufacturing facilities.
• Support Regional Sales Managers by preparing quotes, reviewing contracts, and managing sales documentation.
• Maintain customer records, opportunities, and sales activity within Salesforce CRM.
• Assist with pricing worksheets, inventory verification, and contract documentation.
• Coordinate material certifications (MTRs), shipping documentation, and freight-related paperwork.
• Communicate with customers primarily through email and phone regarding quotations, order status, delivery updates, and shipping inquiries.
• Resolve customer questions and service issues in a professional and timely manner.
• Coordinate with North American and European teams to ensure accurate order fulfillment.
• Learn company products and industry applications through internal training programs.
• Maintain a high level of accuracy with data entry and documentation.
• Contribute to a collaborative team environment while taking initiative to learn new processes and responsibilities.

Qualifications

• 1-3 years of experience in inside sales, customer service, sales support, or account coordination.
• Manufacturing, industrial distribution, metals, or aerospace industry experience is preferred but not required.
• Experience preparing quotations, processing orders, or supporting a sales team is highly preferred.
• Strong attention to detail with excellent organizational and data entry skills.
• Comfortable working extensively with Microsoft Excel, including pricing worksheets and inventory tracking.
• Experience using Salesforce CRM is preferred.
• Experience working with ERP systems is a plus.
• Bachelor's degree is preferred but not required.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities while maintaining accuracy.

Preferred Background

Candidates with experience in any of the following environments are encouraged to apply:

• Manufacturing
• Metals or industrial distribution
• Aerospace or defense supply chain
• Industrial products
• Business-to-business customer service
• Retail or customer-facing environments with strong administrative responsibilities

Core Competencies

• Customer Service
• Inside Sales Support
• Attention to Detail
• Data Entry Accuracy
• Organization & Time Management
• Communication
• Problem Solving
• Microsoft Excel
• CRM Systems (Salesforce Preferred)
• ERP Systems
• Team Collaboration
• Initiative and Self-Learning