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Customer Service Representative II

San Diego, CA

Posted: 03/31/2026 Industry: Professional and Administration Job Number: 18868

Job Description

Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.

Title: Customer Service Representative II
Hiring Organization: Connexion Systems & Engineering

Compensation, Benefits, and Employment Type
  • Duration: 6 month contract, extension possible
  • Pay rate: $21-$24/hr. based on experience
  • Job Location: National City, CA
  • Schedule: M-F, 1st shift
Description:
We are seeking a detail-oriented and customer-focused Customer Service Representative II to support high-volume order processing and customer communication. This role is responsible for ensuring accurate, timely order entry, resolving customer inquiries, and maintaining data integrity across systems. The ideal candidate thrives in a fast-paced environment and is committed to delivering exceptional customer service.
Key Responsibilities
  • Accurately enter and process customer orders in an ERP system
  • Manage high-volume order entry (150–200 orders per day)
  • Verify order details via phone and/or email as needed
  • Provide outstanding customer support for order placement, availability, and delivery inquiries
  • Process electronic orders and handle exceptions as they arise
  • Meet or exceed productivity and quality metrics
  • Identify and resolve order or delivery issues proactively
  • Navigate multiple systems throughout the order lifecycle
  • Generate and analyze reports to monitor performance and trends
  • Collaborate with team members on process improvements
  • Escalate customer issues to management when appropriate
  • Support the Customer Care team with data entry and related tasks
  • Assist junior team members with customer inquiries
  • Communicate potential delays or discrepancies to customers
  • Serve as a subject matter expert on ordering platforms and processes
  • Handle non-technical inquiries regarding orders, shipments, and invoices
  • Maintain confidentiality of customer information
  • Participate in daily team meetings and contribute ideas
  • Support training initiatives and qualify as a trainer over time
  • Perform additional duties and special projects as assigned
Required Qualifications
  • 2–3 years of customer service experience
  • 2–3 years of high-volume data entry or order processing experience (150–200 orders/day)
  • Experience with ERP systems
  • Experience with CRM systems
  • Strong attention to detail and accuracy
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and de-escalation skills
  • Proficiency with 10-key data entry
  • Intermediate Microsoft Office skills
Preferred Qualifications
  • Experience with EDI order processing
  • Experience with multiple order entry platforms
  • Demonstrated ability to drive process improvements
  • Ability to work independently and meet goals
  • Adaptability in a dynamic environment
Education
  • Bachelor’s degree or equivalent combination of education and experience
Technical Skills
Required:
  • Customer Service
  • Data Entry
  • Order Processing
  • ERP Systems
  • CRM Systems
Additional:
  • De-escalation
  • EDI Order Processing
  • Microsoft Office
  • Report Generation
  • Problem Solving
  • Attention to Detail
  • Strong Communication Skills
  • Empathy and Customer Care
  • Process Improvement
  • Goal Setting
Language Requirement
  • English (read, write, speak)
Additional Information
  • Standard background check required
  • Opportunity to gain experience in a high-volume, customer-focused environment
  • Strong potential for skill development and process ownership

Please use the apply button to submit your resume for consideration.  A Connexion Representative will contact you shortly.

You may also send your resume and cover letter via email to the recruiter listed below. You MUST include the Job# and Job Title in your subject line.

If you are active in a job search but this job is not for you, please reach out to jobpostings@csetalent.com. We would be glad to help you find the perfect job!
 

Meet Your Recruiter

Caroline Driscoll
Account Manager & Sr. Technical Recruiter

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