Sr. Salesforce Developer, Service Cloud
Job Description
Sr. Salesforce Developer, Service Cloud
6+ months Max Pay Rate $50.00/hr.
Bedford, MA 01730 / hybrid
What You Will Do:
To Be Successful You Will Have:
6+ months Max Pay Rate $50.00/hr.
Bedford, MA 01730 / hybrid
What You Will Do:
- Design, build, and support solutions on Salesforce Service Cloud, Salesforce Order Management (OMS) using Apex, Lightning, and Flows
- Deliver enhancements across the full development lifecycle
- Work closely with business teams to translate requirements into scalable solutions
- Follow Salesforce best practices for development, testing, and documentation
- Build and maintain API integrations using Apex and REST services
- AI / Agentforce Chatbot
Enhance the existing Agentforce chatbot to support transactional workflows - Improve chatbot accuracy using Salesforce Knowledge, product data, and business rules
- Configure prompts, intents, actions, and fallback logic
- Data Cloud & Personalization
- Use Salesforce Data Cloud to support personalization and AI grounding
- Support identity resolution and data mapping as needed
- Testing, Release & Governance
- Support testing, UAT, deployments, and production releases
- Follow DevOps and Git-based deployment practices
To Be Successful You Will Have:
- 5+ years of Salesforce development experience
- Strong experience with:
- Apex, Lightning Web Components, Flows REST APIs and integrations
- Salesforce Service Cloud
- Hands-on experience with Salesforce Agentforce
- Experience working with Salesforce Order Management (OMS) & Salesforce Service cloud
- Familiarity with Salesforce Data Cloud
- Experience with Git and Salesforce deployments
- Strong problem-solving and collaboration skills
- Salesforce certifications (Platform Developer I/II)
- Experience with AI, chatbots, or conversational automation
- Experience supporting global or multilingual Salesforce implementations
- Background in customer service, warranty, or technical support systems
- LI-Hybrid
Meet Your Recruiter
Sean Mullen
National Accounts & Recruiting Manager
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Explore exciting job opportunities in and around Bedford, Massachusetts! Located in Middlesex County, just a short drive from Boston, this charming town offers a perfect blend of suburban tranquility and urban convenience. With close proximity to historic sites like the Bedford Flag and the Minute Man National Historical Park, as well as a thriving arts scene showcased at the Higgins Art Gallery, job seekers can enjoy a rich cultural experience while advancing their careers. Indulge in delicious New England cuisine, catch a show at the nearby Merrimack Repertory Theatre, or cheer on the beloved Boston Red Sox at Fenway Park. Embrace the picturesque beauty of nature at nearby Bedford Center Park or take a stroll by the Concord River. Don't miss the chance to grow both personally and professionally in this vibrant and dynamic region!